SameSystem

Spec sheet

What it does

SameSystem is workforce-management software for retail and hospitality scheduling, administration and employee operations.Read 15 Oct 2026 · samesystem.com

Purpose

SameSystem is workforce management software for retail and hospitality, handling planning and administration.Read 11 Oct 2026 · samesystem.com

API

SameSystem states that customers can build integrations with its open API, with details supplied through a SameSystem contact.Read 15 Oct 2026 · samesystem.com

Integrations

Official integration categories include POS, payroll, customer counting, employee engagement, HR and booking services.Read 15 Oct 2026 · samesystem.com

Support

Support is advertised as unlimited, in-house, available in 10 languages, with a stated 98.6% satisfaction rate and response time below 25 seconds.Read 15 Oct 2026 · samesystem.com

Headquarters

Copenhagen, DenmarkRead 28 Sep 2026 · samesystem.com

Founded

SameSystem says its workforce-management business was born in 2008.Read 15 Oct 2026 · samesystem.com

AI planning

The platform uses customer-traffic and sales data with artificial intelligence to forecast busy and slow periods for staffing decisions.Read 15 Oct 2026 · samesystem.com

Assurance

SameSystem provides a page linking to its ISAE 3000 declaration.Read 11 Oct 2026 · samesystem.com

Attendance

Its iBeacon attendance feature records check-in, check-out and breaks so planned and actual hours can be compared.Read 15 Oct 2026 · samesystem.com

Business reporting

The system provides organisation-wide dashboards, configurable reports and scheduled report subscriptions.Read 15 Oct 2026 · samesystem.com

Company background

SameSystem Workforce Management was born in 2008 and expanded into hospitality in 2019.Read 11 Oct 2026 · samesystem.com

Company footprint

The company reports operations in 24 countries, more than 15,500 stores and over 1,300 customers.Read 15 Oct 2026 · samesystem.com

Company headquarters

SameSystem’s official contact page lists its head office at Rentemestervej 2A, Copenhagen, Denmark.Read 15 Oct 2026 · samesystem.com

Company legal name

Crunchbase identifies the legal name as SameSystem A/S and the company as active.Read 15 Oct 2026 · crunchbase.com

Company size

The official about page reports 75 employees, including 45 developers, serving more than 262,000 users.Read 15 Oct 2026 · samesystem.com

Compliance rules

Managers can configure locked or warning rules for staffing minimums, holidays, work-hour limits and EU working-time compliance.Read 15 Oct 2026 · samesystem.com

Data residency

The privacy policy says EU-based users' data will not be processed or transferred outside the European Economic Area.Read 15 Oct 2026 · samesystem.com

Digital contracts

A digital-contract module creates, stores and retrieves employment contracts and supports electronic administration.Read 15 Oct 2026 · samesystem.com

Employee app

The app gives employees access to schedules, tasks, communications, shift swaps, and absence requests.Read 11 Oct 2026 · samesystem.com

GDPR assurance

An ISAE 3000 report describes technical and organisational controls for GDPR and Danish data-protection compliance, including risk management and breach procedures.Read 15 Oct 2026 · samesystem.com

GetApp support listing

GetApp lists web, Android and iPhone/iPad support plus email/help desk, knowledge base, phone and chat support.Read 15 Oct 2026 · getapp.com

Help documentation

The public Help Center contains step-by-step articles such as browser password-change instructions.Read 15 Oct 2026 · helpapp.samesystem.com

Hosting model

SameSystem describes itself as a complete online solution requiring an internet connection rather than customer server capacity or special hardware.Read 15 Oct 2026 · samesystem.com

Included services

The licence includes all functions, upgrades, expansions, latest features, support, and help from Retail Advisers at no extra cost.Read 11 Oct 2026 · samesystem.com

Independent review limits

Holyfile said smaller teams may find SameSystem too extensive and that time tracking depends on employees using the app correctly.Read 15 Oct 2026 · holyfile.com

Independent review praise

Holyfile’s December 19, 2025 review praised retail-specific scheduling, staffing visibility, payroll linkage and the employee app.Read 15 Oct 2026 · holyfile.com

Limit: Apple app

An App Store reviewer reported heavy Bluetooth and background-location battery use and said the app lacked features available in the previous version.Read 15 Oct 2026 · apps.apple.com

Limit: mobile usability

Trustpilot feedback mentions menus that hide options and mobile-app features missing compared with expectations.Read 15 Oct 2026 · trustpilot.com

Limit: setup and support

OMR reviews describe initial setup as confusing and say support-chat responsiveness can be inconsistent.Read 15 Oct 2026 · omr.com

Limit: time accuracy

A Trustpilot reviewer reported unreliable clock-in/out and discrepancies between mobile and browser hours after edits.Read 15 Oct 2026 · trustpilot.com

Manager tools

Managers can create schedules, fill open shifts, manage absences and time tracking, and control budgets in the app.Read 11 Oct 2026 · samesystem.com

Notable news: Bunnpris

On July 3, 2024, SameSystem published a case about Norwegian grocery chain Bunnpris using its app-driven operations and iBeacon.Read 15 Oct 2026 · samesystem.com

Notable news: Select

A September 16, 2022 case said Select UK & Ireland chose SameSystem after finding competing systems less accurate for payroll and harder to use.Read 15 Oct 2026 · samesystem.com

Praise: configurability

An OMR reviewer praised the ability to customise shifts, absence reasons, salaries and other factors.Read 15 Oct 2026 · omr.com

Praise: support

Trustpilot reviewers repeatedly praise fast, knowledgeable and friendly customer support.Read 15 Oct 2026 · trustpilot.com

Pricing model

Pricing is provided as a personalised quote, with one price per department regardless of employee count and no seasonal-staff price fluctuations.Read 11 Oct 2026 · samesystem.com

Rating on Apple App Store

4.6 out of 5 from 244 reviewsRead 15 Oct 2026 · apps.apple.com

Rating on GetApp

0 out of 5 from 0 reviewsRead 15 Oct 2026 · getapp.com

Rating on OMR Reviews

3.5 out of 5 from 3 reviewsRead 15 Oct 2026 · omr.com

Rating on Trustpilot

4.7 out of 5 from 112 reviewsRead 15 Oct 2026 · trustpilot.com

Security and privacy

The pricing page says the service offers two-factor authentication, keeps data per GDPR, and can restore previous versions from backups.Read 11 Oct 2026 · samesystem.com

Security controls

The company states that it uses two-factor authentication, encrypted databases, cold backups, VPN protection and German hosting with Finland failover.Read 15 Oct 2026 · samesystem.com

Shift operations

Employees can receive schedule notifications, request shift swaps, report absence and be contacted for replacement shifts through the app.Read 15 Oct 2026 · samesystem.com

Support hours

Telephone, email and chat hotline support is listed for Monday to Friday 08:00–18:00 and Saturday 09:00–15:00 Danish time, excluding Danish public holidays.Read 15 Oct 2026 · samesystem.com

Target market

The company says it focuses exclusively on retail and hospitality businesses.Read 11 Oct 2026 · samesystem.com

Plans and prices

Every SameSystem plan and price →

Where Specifiction places it

• Employee Scheduling Software#15 of 438.4