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Simplify360 Location Reviews

simplify360.com

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Spec score 8.0 #66 of 164 in Review Management Software

Spec sheet

Purpose
Simplify360 describes its product as an AI-powered platform for monitoring, responding to, and automating reviews across multiple business locations.Read 12 Oct 2026 · simplify360.com
Product
Simplify360 describes its product as an AI-powered platform for managing reviews across multiple business locations.Read 13 Oct 2026 · simplify360.com
Intended users
The product page describes the service for businesses managing reviews across multiple locations and teams.Read 13 Oct 2026 · simplify360.com
Trial
The review management page advertises a free trial period but does not state its duration there.Read 12 Oct 2026 · simplify360.com
Integrations
The maker's integrations page lists Salesforce, Google Analytics, Enablex, Freshdesk CRM, Genesys, Knowlarity, Avaya, Shopify, Google Translate, Bit.ly, MS Dynamics, and Zoho CRM.Read 13 Oct 2026 · simplify360.com
Support
The maker's homepage offers help from CX experts and lists contact email [email protected].Read 13 Oct 2026 · simplify360.com
Founded
2009Read 28 Sep 2026 · simplify360.com
AI response assistance
YesRead 22 Sep 2026 · simplify360.com
AI responses
Reviews Assist can automate review responses based on issue, type, rating, and sentiment.Read 13 Oct 2026 · simplify360.com
Company history
Simplify360 says it began as InRev Systems in 2009 and became part of Nextiva in 2023.Read 13 Oct 2026 · simplify360.com
Custom integrations
The maker says its team can help integrate apps customers need.Read 12 Oct 2026 · simplify360.com
Data rights
The privacy policy says users may request deletion of personal data through account settings or by contacting support if they cannot access those settings.Read 13 Oct 2026 · simplify360.com
Escalations and routing
The AI can identify and escalate high-priority reviews, while tickets can be routed to agents based on location, role, and other criteria.Read 12 Oct 2026 · simplify360.com
Insights
It provides location, region, zone, and cross-location review analysis, including customer sentiment and Voice of Customer insights.Read 13 Oct 2026 · simplify360.com
Location analytics
The platform provides review and customer sentiment insights for individual locations, regions, zones, or all locations.Read 12 Oct 2026 · simplify360.com
Monitoring alerts
YesRead 22 Sep 2026 · simplify360.com
Other review types
Simplify360 says it also manages eCommerce reviews and app reviews for iOS and Android, including competitor benchmarking for app reviews.Read 12 Oct 2026 · simplify360.com
Prioritization
The platform can analyze reviews and automatically escalate high-priority reviews based on factors such as type, rating, and sentiment.Read 13 Oct 2026 · simplify360.com
Review channels
The page names Google My Business, Yelp, TripAdvisor, Zomato, and eBay among supported review aggregators.Read 12 Oct 2026 · simplify360.com
Review sources
The location reviews page names Google My Business, Yelp, TripAdvisor, Zomato, and eBay as review platforms it can integrate.Read 13 Oct 2026 · simplify360.com
Review surveys and CSAT
The review management page says the product can trigger surveys after bad reviews and aggregate platform ratings into a CSAT score.Read 12 Oct 2026 · simplify360.com
Routing and alerts
Teams can route review tickets to agents by location or role and configure alerts by issue type, rating, sentiment, roles, and teams.Read 13 Oct 2026 · simplify360.com
Security and privacy
The privacy policy says Simplify360 uses commercially acceptable measures to protect personal data but cannot guarantee absolute security.Read 13 Oct 2026 · simplify360.com
Team workflows
Teams can customize workflows and configure alerts by issue type, rating, sentiment, roles, and teams.Read 12 Oct 2026 · simplify360.com
Unified inbox
The platform lets teams monitor and respond to reviews for any number of locations from one inbox.Read 13 Oct 2026 · simplify360.com

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