Smallchat

Spec sheet

Purpose

Smallchat lets businesses chat with website visitors and manage conversations from inside Slack.Read 11 Oct 2026 · small.chat

Free plan

YesRead 22 Sep 2026 · small.chat

Privacy

The privacy policy says Smallchat does not share personal data for advertising or other purposes.Read 11 Oct 2026 · small.chat

Support

The site invites customers to contact support through its chat widget or by email.Read 11 Oct 2026 · small.chat

Headquarters

United StatesRead 28 Sep 2026 · small.chat

Analytics

Smallchat provides analytics to track monthly conversation counts.Read 11 Oct 2026 · small.chat

Automated engagement

Custom trigger messages can start conversations with visitors.Read 11 Oct 2026 · small.chat

Chat channels

website+messagingRead 22 Sep 2026 · small.chat

Contact export

The contact list lets users view customer information and export it as a CSV.Read 11 Oct 2026 · small.chat

Customization

The widget, forms, and fields can be styled and customized for a brand and different languages.Read 11 Oct 2026 · small.chat

Data collected

The privacy policy says Smallchat processes chat messages and may collect end-user IP address, browser, device type, activity time, and an approximate city and country from the IP address.Read 11 Oct 2026 · small.chat

GDPR requests

The GDPR section says Smallchat responds to support requests about users' rights within 30 days.Read 11 Oct 2026 · small.chat

Installation

The site says installation uses a single embed script, and widget settings update automatically.Read 11 Oct 2026 · small.chat

Live agent chat

YesRead 22 Sep 2026 · small.chat

Multiple sites

Smallchat says teams can manage multiple sites using separate Slack channels, or add multiple Slack teams to one subscription.Read 11 Oct 2026 · small.chat

Refunds

The terms say refund requests must be made within 7 days of the initial purchase, with no more than one transaction refunded per account.Read 11 Oct 2026 · small.chat

Slack integration

Conversations create a new thread in the team's support channel, and Slack's mobile app can be used to chat and receive notifications.Read 11 Oct 2026 · small.chat

Visitor tracking

YesRead 22 Sep 2026 · small.chat

Website chatbot

NoRead 22 Sep 2026 · small.chat

Plans and prices

Every Smallchat plan and price →

Where Specifiction places it

• Live chat software#35 of 948.3