STEL Order

STEL Order brings appliance-service jobs together with customer, equipment, and inventory records. It is best suited to repair businesses coordinating technicians as well as the office work around each job. The free plan covers core business tools, but field-service workflows require a paid plan.

Overview

For a repair shop, the value is in keeping job requests, technician assignments, work notes, and billing connected to customer and appliance records. Multi-day tasks are supported, and equipment tracking can help preserve appliance history alongside warranty and transaction information. This is a broader operational system than a dispatch calendar alone, particularly for businesses that also manage parts, products, or online sales.

The breadth comes with a meaningful price boundary: the free plan does not include field service management. Teams that need to coordinate technicians in the field will need at least Business, while the API and GPS are reserved for Pro.

Key features

Jobs and field work: Job requests, technician assignment, work notes, multi-day tasks, dispatch, scheduling, and work orders cover the flow from service request to completed work. Invoicing and payment workflows extend that flow into getting paid.

Customer and appliance records: Customer files can hold warranty information, images, audio, video, billing details, transaction history, and contact preferences. Equipment and asset tracking supports appliance histories, useful when a repair team needs customer context as well as the service task.

Inventory and sales operations: Product catalogs, bundled products, price lists, and inventory across multiple locations make the system relevant to shops managing parts or product sales. Integrations include Shopify, WooCommerce, PrestaShop, PayPal, Stripe, Zapier, n8n, and Make.

Mobile and developer access: Native Android and iOS apps support offline work and synchronize when connectivity returns, a practical advantage for technicians working without a reliable connection. The public REST API supports reading, creating, editing, and deleting information, but API access is a Pro feature.

Support and privacy: The appliance repair page describes technical support and onboarding training, including access to real people. The privacy policy says STEL Order applies GDPR principles and names AWS as a hosting subcontractor.

Pricing

STEL Order has a free plan and a free trial. The listed paid plans are billed monthly, so the step up from free is clear, but there is no lower-cost paid tier for a small team that needs field service management.

Free — free: Billed $0 monthly; includes catalog, CRM, estimates, billing, expenses, calendar, reports, and mobile app. It is a useful starting point for office-side administration, but it omits field service management and therefore does not cover the full technician workflow.

Business — $60 a month: Billed $60 monthly; adds field service management, online shop, and phone support. Extra users cost $30/month. This is the practical entry plan for a repair business that needs field work, though the per-user add-on can raise the cost as the team grows.

Pro — $90 a month: Billed $90 monthly; includes API, GPS, multiple geolocation, field service management, and phone support. Choose it when developer connectivity or location capabilities justify the additional monthly cost; otherwise Business already includes field service management.

The free plan has no stated seat or usage quota in these plan terms, while Business explicitly prices extra users. A free trial is available, but its length and renewal terms are not given.

Platforms

STEL Order supports web, Android, iOS, and API access. Its native mobile apps can work offline and sync later, making mobile use more than a companion view for technicians. The API is available in Pro; the mobile app is included in Free.

Who it's for

STEL Order is a strong fit for appliance repair businesses that handle installations and repairs, assign technicians, and want customer, warranty, equipment, and inventory records close to their service jobs. It is less compelling for a solo operator seeking field-service features at no cost, since the free plan lacks those workflows and the first plan that includes them is $60 per month.

Pros and cons

Pros

Repair context stays connected: Customer files, warranty records, equipment tracking, and appliance history complement job coordination rather than leaving service details in separate records.

Useful offline mobile work: Android and iOS apps can continue working offline and sync when connectivity returns.

Room for connected operations: Multi-location inventory, commerce integrations, and a public REST API support businesses whose work extends beyond scheduling and invoicing.

Cons

Field service starts at a substantial paid step: Free includes several business tools but not field service management; Business is $60 monthly.

Team expansion adds cost: Business charges $30/month for each extra user, which matters for technician-heavy teams.

Advanced connectivity costs more: API and GPS require Pro at $90 monthly, so businesses needing those capabilities cannot stay on the lower plans.

Alternatives

For a wider comparison, browse Appliance Repair Software.

ServiceM8 is worth considering if its free allowance of one user and 30 jobs per month fits a small operation; it also has Android, iOS, and macOS platforms.

Agoserve is an alternative for teams comparing license-based appliance-service pricing, with plans described for groups of three to ten licenses.

Homi Appliance may suit readers seeking a free appliance-focused option during its launch access period, which includes full access for up to 15 total members per business.

PettyLogs is a more relevant choice for cash-book needs than appliance repair workflows, with a free plan covering one branch and one local cash point.

Tradify is an option for readers who prefer a paid job-management product with a Lite plan at $47 a month per user and quoting, invoicing, and scheduling.

Aptora is another paid option; compare its Customer Access Portal plan at $50 a month, billed $500.00 upfront, when customer portal access is the priority.

Jobber is a paid alternative whose Core plan starts at $29 a month billed annually for one user; it may suit readers comparing a lower starting price and online booking and scheduling.

GetTimePad is an alternative for readers focused on device connectivity, with a Device Connectivity plan at $15 a month per device.

Verdict

Choose STEL Order if your appliance repair business needs technician workflows tied to customer, warranty, equipment, and inventory records, and you can budget at least $60 monthly for field service management. Its offline mobile apps and broad operational coverage are strong reasons to choose it; look elsewhere if you need field service on a free plan or want to avoid the extra-user charge as your team grows.