TELUS Health EAP
- 1Runs onAndroid, iOS, Web
- 2CostsNot stated by the maker
- 3Confidential counselingYes
- 4Financial and legal helpYes
- 5Work-life supportYes
- 6Crisis supportYes
- 7Employee access channelsphone, video, chat, in-person, SMS, online portal, mobile app
Overview
TELUS Health EAP is an employer solution for providing employees and their families with mental health care, work-life help and specialised services. Support includes face-to-face counselling, digital cognitive behavioural therapy and on-demand crisis response through TELUS Health One. Members can reach care by phone, video, chat, SMS, online portal, mobile app or in person, with support available in multiple languages and around the clock. Work-life services cover legal assistance, financial wellbeing, relationships and personal growth; additional services include cancer care, child and family wellbeing, and wellness coaching. TELUS Health describes the care as confidential and voluntary. Employers can use the Workplace Outcome Suite to track outcomes, and the service is designed to work alongside existing employer programs. TELUS Health One is available on iOS and Android and through supported desktop browsers. Security measures include encryption in transit and at rest for certain sensitive personal information. Pricing is tailored to the organisation and available on request; the product page invites organisations to arrange a demo or get in touch.
Who it is for
It suits employers seeking a confidential, voluntary support service for employees and their families. Its range of work-life and specialised services may also suit organisations looking to complement existing programs.
What is good
- Support is described as available around the clock.
- Offers counselling, crisis response and specialised services.
- Members can use phone, app, chat or in-person access.
- Employers can track outcomes with the Workplace Outcome Suite.
What to know first
- Pricing is available only on request.
- Access includes supported desktop browsers, not a listed desktop app.
Verdict
TELUS Health EAP combines counselling, crisis support and work-life services for employees and families. Organisations need to contact TELUS Health for pricing.
TELUS Health EAP plans and pricing
All plansCompared on employee assistance program software
- Confidential counseling
- Yestelushealth.com
- Financial and legal help
- Yestelushealth.com
- Work-life support
- Yestelushealth.com
- Crisis support
- Yestelushealth.com
- Employee access channels
- phone, video, chat, in-person, SMS, online portal, mobile apptelushealth.com
Facts
- What it does
- TELUS Health EAP provides employees and their families with mental health support, work-life services and specialised care.telushealth.com · 3 Oct 2026
- Counselling and crisis care
- Services include face-to-face counselling, digital cognitive behavioural therapy and on-demand crisis response through TELUS Health One.telushealth.com · 3 Oct 2026
- Work-life services
- Work and life services cover areas including legal assistance, financial wellbeing, relationships and personal growth.telushealth.com · 3 Oct 2026
- Specialised services
- Additional services include cancer care, child and family wellbeing, and wellness coaching.telushealth.com · 3 Oct 2026
- Availability
- TELUS Health describes its care as available around the clock, with access to clinicians and multiple ways to receive support.telushealth.com · 3 Oct 2026
- Access channels
- Members can access care in-app, by phone or in person.telushealth.com · 3 Oct 2026
- Languages
- TELUS Health says support is available in multiple languages.telushealth.com · 3 Oct 2026
- Outcome measurement
- Employers can track outcomes using TELUS Health’s Workplace Outcome Suite.telushealth.com · 3 Oct 2026
- Integration
- TELUS Health says its services are designed to work alongside employers’ existing programs.telushealth.com · 3 Oct 2026
- Confidentiality
- TELUS Health describes its EAP care as confidential and voluntary.go.telushealth.com · 3 Oct 2026
- Security
- TELUS Health says it uses security technologies and procedures, controlled facilities, and encryption in transit and at rest for certain sensitive personal information.telushealth.com · 3 Oct 2026
- Platform access
- TELUS Health One is available as an iOS and Android app and through supported desktop browsers including Firefox, Safari, Chrome and Edge.help.one.telushealth.com · 3 Oct 2026
- Who it serves
- The EAP is presented as an employer solution that provides support to employees and their families.telushealth.com · 3 Oct 2026
- Pricing availability
- The product page invites organisations to schedule a demo or get in touch and does not display a price.telushealth.com · 3 Oct 2026
Company
- Headquarters
- Vancouver, British Columbia, Canadatelushealth.com · 28 Sept 2026
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Sources
- telushealth.com/en/solutions/health-and-wellbeing· checked 3 Oct 2026
- telushealth.com/en-gb/solutions/health-and-wellbeing· checked 3 Oct 2026
- go.telushealth.com/hubfs/Telus%20Health%202026/FLYER%20-%2· checked 3 Oct 2026
- telushealth.com/en/policy/corporate-privacy-commitment· checked 3 Oct 2026
- help.one.telushealth.com/hc/en-gb/articles/208461636-How-can-I-a· checked 3 Oct 2026