The Receptionist

Spec sheet

What it does

The Receptionist is a cloud visitor-management system centered on an iPad kiosk and web administration portal.Read 15 Oct 2026 · thereceptionist.com

Product

The Receptionist for iPad is now Sign In App, a visitor management platform for workplace check-in.Read 8 Oct 2026 · thereceptionist.com

API

The product advertises an API with documentation and supports Active Directory or employee-database synchronization through an API call.Read 15 Oct 2026 · thereceptionist.com

Integrations

The vendor advertises Zapier connectivity to more than 4,000 applications.Read 15 Oct 2026 · thereceptionist.com

Support

The company promises unlimited support, live chat and an onboarding specialist for new customers.Read 15 Oct 2026 · thereceptionist.com

Headquarters

Denver, Colorado, United StatesRead 28 Sep 2026 · thereceptionist.com

Acquisition

Sign In Solutions announced on January 12, 2026 that it acquired The Receptionist, which had more than 5,500 customers in 35 countries.Read 15 Oct 2026 · signinsolutions.com

Agreements

Check-in flows can require NDAs, legal agreements and other acknowledgements.Read 15 Oct 2026 · thereceptionist.com

Badges

A drag-and-drop badge designer supports customized visitor badge layouts and printing.Read 15 Oct 2026 · thereceptionist.com

Branding and tenants

Organizations can add logos and welcome content, configure departments and brand multiple tenants in one building.Read 15 Oct 2026 · thereceptionist.com

Check-in features

The product lists photo and ID capture, visitor pre-registration notifications, QR code and contactless sign-in, NDAs and legal agreements, and custom workflows.Read 8 Oct 2026 · thereceptionist.com

Company facts

LinkedIn lists The Receptionist as a privately held Denver software company founded in 2013 with 11–50 employees.Read 15 Oct 2026 · linkedin.com

Contactless check-in

Visitors can begin check-in from their own phones through QR-code and contactless flows.Read 15 Oct 2026 · thereceptionist.com

Custom workflows

Button-based workflows, visitor fields and messages are configurable without coding.Read 15 Oct 2026 · thereceptionist.com

Customization

Administrators can customize branding, visitor workflows, department listings, and badge designs without coding.Read 8 Oct 2026 · thereceptionist.com

Data retention

The product allows users to determine how much visitor information to collect or store and for how long to support privacy compliance such as GDPR.Read 8 Oct 2026 · thereceptionist.com

Documentation

The help center provides setup guides covering accounts, users, contacts, buttons, visitor fields, hardware, data and integrations.Read 15 Oct 2026 · support.thereceptionist.com

GDPR controls

Customers can delete visitor records, permanently purge them from visit-log trash and request a GDPR-specific data-processing addendum.Read 15 Oct 2026 · dev.thereceptionist.com

Hardware requirement

The company says the kiosk app supports iPads only, while the website is used to manage accounts, contacts, and visitor logs.Read 8 Oct 2026 · thereceptionist.com

Hosting and encryption

The vendor says data is hosted on AWS through Heroku and that application traffic is encrypted.Read 15 Oct 2026 · dev.thereceptionist.com

Legal name

The privacy policy identifies the maker as Los Trigos, Inc. doing business as The Receptionist.Read 15 Oct 2026 · thereceptionist.com

Licence and self-hosting

The terms prohibit copying, reverse engineering and accessing source code, indicating a proprietary hosted product rather than open-source or self-hostable software.Read 15 Oct 2026 · thereceptionist.com

Limit: customization

G2 and Capterra reviewers report wanting more control over layouts, branding and workflow customization.Read 15 Oct 2026 · g2.com

Limit: missing Salesforce integration

A G2 reviewer specifically requested a Salesforce CRM integration.Read 15 Oct 2026 · g2.com

Limit: reliability reports

App Store reviews mention forced logouts and an incident where reports and visit displays stopped working.Read 15 Oct 2026 · apps.apple.com

Limit: repeated data entry

A G2 reviewer complained that returning visitors must re-enter their information on each visit.Read 15 Oct 2026 · g2.com

Microsoft Teams

A native Teams integration synchronizes employees and delivers visitor and delivery notifications inside Teams.Read 15 Oct 2026 · thereceptionist.com

Notifications

When a visitor checks in, their contact can be alerted by email, text message, Slack, or Microsoft Teams.Read 8 Oct 2026 · thereceptionist.com

Photo and ID capture

Visitor workflows can collect photographs and identification information.Read 15 Oct 2026 · thereceptionist.com

Plan limits

Each subscription covers one site, while employees, portal users, monthly sign-ins, Companion app users, and connected iPads are listed as unlimited.Read 8 Oct 2026 · thereceptionist.com

Praise: ease of use

G2 and GetApp reviewers repeatedly describe the kiosk as intuitive, simple to deploy and easy for visitors to use.Read 15 Oct 2026 · g2.com

Praise: support

Reviewers on G2 and GetApp frequently praise quick, knowledgeable customer support.Read 15 Oct 2026 · getapp.com

Praise: visitor tracking

GetApp reviewers value searchable visitor tracking, historical records and visibility during emergencies.Read 15 Oct 2026 · getapp.com

Pre-registration

Administrators can pre-register visitors and send arrival notifications.Read 15 Oct 2026 · thereceptionist.com

Printer support

The getting-started guide says the system supports four Brother thermal printers and recommends the QL-820NWB(c).Read 15 Oct 2026 · thereceptionist.com

Rating on Apple App Store

4.0 out of 5 from 10 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.8 out of 5 from 329 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.8 out of 5 from 432 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.8 out of 5 from 329 reviewsRead 15 Oct 2026 · getapp.com

Safety tools

The product includes an active-visitor dashboard, emergency or evacuation lists and citizenship confirmation fields.Read 15 Oct 2026 · thereceptionist.com

Security certification

The enterprise page states that The Receptionist is SOC 2 Type I compliant.Read 15 Oct 2026 · thereceptionist.com.au

Security features

The product page lists secure hosting, an active visitor dashboard, an emergency or evacuation list, citizenship confirmation, and SOC 2 compliance.Read 8 Oct 2026 · thereceptionist.com

Storage integrations

Signed agreements can be sent automatically to Google Drive or Dropbox.Read 15 Oct 2026 · dev.thereceptionist.com

System requirements

Deployment requires an iPad, Wi-Fi and an Apple Account for downloading the kiosk app.Read 15 Oct 2026 · thereceptionist.com

Transition

The company says it plans to transition The Receptionist for iPad customers to Sign In App or another Sign In Solutions product, with timing communicated later.Read 8 Oct 2026 · thereceptionist.com

Visitor records

The service stores searchable visitor logs in the cloud and supports scheduled exports and configurable retention.Read 15 Oct 2026 · thereceptionist.com

Webhooks

Support documentation describes Zapier webhooks for sending visit data to other tools.Read 15 Oct 2026 · support.thereceptionist.com

Plans and prices

Every The Receptionist plan and price →

Where Specifiction places it

• Visitor Management Software#6 of 328.6