iLobby (now FacilityOS VisitorOS)

Spec sheet

What it does

FacilityOS is an AI-powered platform for visitor, contractor, emergency, logistics and physical-access management across facilities.Read 15 Oct 2026 · facilityos.com

Product

VisitorOS digitizes and automates the visitor journey from invitation through audit trail.Read 3 Oct 2026 · facilityos.com

Intended users

The maker identifies security, EHS and compliance, facilities and operations, IT, and front-desk teams as groups that benefit from VisitorOS.Read 3 Oct 2026 · facilityos.com

Deployment

The vendor supplies pre-configured, deployment-ready kiosk hardware and software with ongoing repairs, support and training.Read 15 Oct 2026 · facilityos.com

API

VisitorOS API access is a paid add-on for creating and managing events and retrieving visitor data.Read 15 Oct 2026 · facilityos.com

Integrations

The integration directory describes an open architecture and connections spanning identity, calendars, messaging, ERP, logistics and access-control systems.Read 15 Oct 2026 · facilityos.com

Privacy

Visitor data uses access controls and retention policies, and records can be automatically purged under configured retention rules.Read 3 Oct 2026 · facilityos.com

Support

The Help Center offers knowledge bases for FacilityOS modules plus separate billing, customer-support and order-status contact paths.Read 15 Oct 2026 · help.facilityos.com

Headquarters

North York, Ontario, CanadaRead 28 Sep 2026 · facilityos.com

Founded

VentureBeat reports that iLobby was founded in Toronto in 2013.Read 15 Oct 2026 · venturebeat.com

API documentation depth

The public Help Center contains operational articles but the reviewed public pages do not expose API reference, SDK downloads or self-hosting instructions.Read 15 Oct 2026 · help.facilityos.com

Check-in

The system supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration.Read 3 Oct 2026 · facilityos.com

Company headquarters

Crunchbase lists the headquarters in Toronto, Ontario, Canada.Read 15 Oct 2026 · crunchbase.com

Company history

FacilityOS says its CEO spun the original iLobby solution out as a visitor-management platform and that the 2024 rebrand reflected the company's expanded scope.Read 3 Oct 2026 · facilityos.com

Company legal name

Crunchbase identifies the legal name as iLobby Corp.Read 15 Oct 2026 · crunchbase.com

Compliance records

VisitorOS captures access decisions, check-ins, check-outs, and signed documents in searchable, exportable records.Read 3 Oct 2026 · facilityos.com

Digital sign-in

VisitorOS supports digital kiosk sign-in, visitor photos, ID scanning, printed badges, host alerts and pre-registration.Read 15 Oct 2026 · facilityos.com

Emergency management

EmergencyOS provides unlimited drills, evacuation notifications, mustering lists and emergency history logging.Read 15 Oct 2026 · facilityos.com

Funding

VentureBeat reports a $100 million investment from Insight Partners announced on January 5, 2021.Read 15 Oct 2026 · venturebeat.com

Headquarters and founding

The About Us page lists offices in Annapolis, North York, and Stockholm and says the iLobby project began in 2014; it does not identify a headquarters or give a formal founding date.Read 3 Oct 2026 · facilityos.com

ID validation

An add-on combines ID scanning with AI document validation to check whether identification is authentic and current.Read 15 Oct 2026 · facilityos.com

Limit: connectivity

G2 reviewers report connectivity problems, including occasional offline operation and dependence on stable internet.Read 15 Oct 2026 · g2.com

Limit: feature and customization gaps

G2 reviewers mention limited features, limited customization and difficulty finding or changing some settings.Read 15 Oct 2026 · g2.com

Limit: interface glitches

GetApp reviewers report minor interface glitches, while Capterra reviewers describe group-upload workflows as requiring too many steps.Read 15 Oct 2026 · getapp.ie

Limit: pricing

G2 groups expensive pricing among recurring cons, and the paid entry tier starts at $225 per month with no free plan.Read 15 Oct 2026 · g2.com

Messaging integrations

VisitorOS can notify hosts through email, SMS, Microsoft Teams, or Slack.Read 3 Oct 2026 · facilityos.com

Named integrations

Published integrations include Oracle, PeopleSoft, SAP, Workday, ServiceNow, Microsoft Outlook, Slack and Microsoft Teams.Read 15 Oct 2026 · facilityos.com

Platform relationship

VisitorOS shares data across FacilityOS modules, including ContractorOS, EmergencyOS, SecurityOS, and LogisticsOS.Read 3 Oct 2026 · facilityos.com

Policy acknowledgements

Sites can require visitors to read and sign NDAs, safety policies and other compliance forms digitally.Read 15 Oct 2026 · facilityos.com

Praise: ease of use

G2 reviewers repeatedly cite ease of use, simple setup and straightforward visitor check-in as strengths.Read 15 Oct 2026 · g2.com

Praise: support

G2 and GetApp reviewers frequently praise responsive customer support and quick issue resolution.Read 15 Oct 2026 · getapp.ie

Praise: visibility

Reviewers praise real-time visibility of onsite visitors, host notifications, reporting and replacing paper logs.Read 15 Oct 2026 · capterra.fr

Rating on Apple App Store

The opened VisitorOS Mobile App page lists the app as free but does not display a numerical rating or rating count.Read 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.6 out of 5 from 128 reviewsRead 15 Oct 2026 · capterra.fr

Rating on G2

4.7 out of 5 from 242 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.6 out of 5 from 128 reviewsRead 15 Oct 2026 · getapp.ie

Real-time dashboard

The visitor module provides real-time visibility of who is onsite, destinations and approving hosts.Read 15 Oct 2026 · facilityos.com

Rebrand and acquisition

FacilityOS announced on March 4, 2025 that iLobby was rebranded as FacilityOS after acquiring SCLogic and adding LogisticsOS.Read 15 Oct 2026 · facilityos.com

Scale claim

The maker says FacilityOS is used by more than 7,000 facilities in over 70 countries and has tracked more than 60 million visitors.Read 15 Oct 2026 · facilityos.com

Screening

VisitorOS can screen visitors against configured watchlists and alert security when it detects a match.Read 3 Oct 2026 · facilityos.com

Security and compliance

FacilityOS says VisitorOS is designed to support SOC 2, GDPR, ITAR, C-TPAT, HIPAA, and other industry-specific requirements.Read 3 Oct 2026 · facilityos.com

Security certifications

FacilityOS states that it completed SOC 2 examination and holds ISO 27001 and ISO 27701 certifications.Read 15 Oct 2026 · facilityos.com

Security controls

The security page states that the service uses encryption, access controls, regional cloud data centers and annual penetration testing.Read 15 Oct 2026 · facilityos.com

Support and deployment

The Corporate plan includes hardware and software pre-configuration, deployment, ongoing hardware repairs, support, and training.Read 3 Oct 2026 · facilityos.com

System requirements

The mobile app requires iOS 13 or later and is available for iPhone, iPod touch, Apple-silicon Mac and Apple Vision; the kiosk uses iPads.Read 15 Oct 2026 · apps.apple.com

Touchless sign-in

The touchless option lets visitors complete sign-in on their phones by scanning a kiosk QR code.Read 15 Oct 2026 · facilityos.com

Virtual kiosk limitation

Virtual kiosks allow QR-code web sign-in, but visitors must use an iPad when ID scanning is enabled.Read 15 Oct 2026 · help.facilityos.com

Visitor journey

VisitorOS digitizes the visitor process from invitation through check-in, check-out and an audit trail.Read 15 Oct 2026 · facilityos.com

Visitor screening

An optional screening feature checks visitors against global watchlists and US criminal and sex-offender databases through Checkr Trust.Read 15 Oct 2026 · facilityos.com

Watchlists

Administrators can create watchlists that flag people or apply entry rules and alert designated personnel.Read 15 Oct 2026 · facilityos.com

Plans and prices

Every iLobby (now FacilityOS VisitorOS) plan and price →

Where Specifiction places it

• Visitor Management Software#3 of 329.2