Verint Experience Management

Spec sheet

Purpose

Captures, analyzes, and acts on customer experience signals and feedback across channels to improve customer experience.Read 7 Oct 2026 · verint.com

Intended users

Verint’s Experience Management materials describe use across contact center, digital, location, and enterprise teams, including CX stakeholders in marketing and ecommerce.Read 7 Oct 2026 · verint.com

Integrations

Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow, and says its catalog has more than 500 connectors across 300 vendors.Read 7 Oct 2026 · verint.com

Security

Verint’s Experience Management FedRAMP Edition is described as FedRAMP Moderate authorized, DISA IL2 compliant, and StateRAMP authorized; hosting is provided through TTEC’s government infrastructure.Read 7 Oct 2026 · verint.com

Support

Verint describes consulting teams that provide guidance, technical assistance, support, and recommendations for optimizing its cloud platform.Read 7 Oct 2026 · verint.com

Headquarters

Melville, New York, USARead 28 Sep 2026 · verint.com

Founded

1994Read 28 Sep 2026 · verint.com

AI analysis

Its AI scores sentiment, identifies intent and emerging topics, and flags compliance risks across up to 100% of interactions.Read 7 Oct 2026 · verint.com

Channels

The product page says it analyzes voice calls, digital chats, emails, and bot conversations.Read 7 Oct 2026 · verint.com

Core features

Verint lists Voice of the Customer, CX/EX Scoring Bot, and Conversation Intelligence among its CX tools.Read 7 Oct 2026 · verint.com

Deployment compatibility

Verint says its CX management solutions are designed for cloud, hybrid, and on-premises contact center environments.Read 7 Oct 2026 · verint.com

Digital experience

The Experience Management for Digital materials describe collecting and analyzing feedback across web, mobile, social, and surveys using a unified data model.Read 7 Oct 2026 · verint.com

Feedback workflows

Voice of the Customer combines feedback from surveys, conversations, digital behavior, and transactional patterns to surface trends and guide actions.Read 7 Oct 2026 · verint.com

Platform security

Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data in its control and operating environments.Read 7 Oct 2026 · verint.com

Plans and prices

Every Verint Experience Management plan and price →

Where Specifiction places it

• Customer Experience Management Software#31 of 346.7
• Experience Management Software#24 of 266.7
• Customer Feedback Software#58 of 596.7