Wellbeing Solutions EAP

Spec sheet

Purpose

The EAP provides confidential counselling, advice and support for employees’ mental, emotional and general psychological wellbeing, including work and personal issues.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Headquarters

United KingdomRead 28 Sep 2026 · wsm-wellbeing.co.uk

Founded

2001Read 28 Sep 2026 · wsm-wellbeing.co.uk

Access channels

Employees can reach the service through a dedicated helpline, live chat, email or online portal.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Additional services

The wider wellbeing offering includes critical incident response, neurodiversity support, wellbeing education and Mental Health First Aid training.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Always-on support

Its UK-based call centre is open 365 days a year and staffed 24/7 by specialist counsellors and advisors.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Confidentiality

The FAQ says information about an individual using the service is not shared with their employer or anyone else without explicit consent.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Contract terms

The company lists 12-, 36- and 60-month contract options for its EAP services.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Counselling

The EAP offers telephone and face-to-face counselling, and the Premier package adds video, in-person and live-chat counselling.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Family access

Employees’ immediate family members can access EAP services, and the Premier package includes couples and family therapy.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Intended customers

The EAP is offered to organisations and their employees, with the company describing its packages as tailored to organisations’ needs.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Management support

The EAP includes managers’ advice, coaching and a referral helpline to support team wellbeing.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Pricing

The Essential and Premier package pages direct prospective customers to request a quote and show no prices.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Privacy safeguards

The privacy policy says internet transmissions are encrypted using SSL/TLS and access to personal information is restricted to authorised personnel.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Reporting

Organisations of all sizes receive quarterly management information reports covering issue types, utilisation rates and general feedback.Read 7 Oct 2026 · wsm-wellbeing.co.uk

Plans and prices

Every Wellbeing Solutions EAP plan and price →

Where Specifiction places it

• Employee Assistance Program Software#20 of 216.8