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Better Impact Volunteer Impact

betterimpact.com

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Spec score 9.2 #1 of 26 in Volunteer Scheduling Software

What it is

Better Impact Volunteer Impact is a volunteer management platform that brings volunteer activities and records into one system. Organizations can publish customizable application forms on their websites, while volunteers use a portal or app to choose shifts, view schedules, and log hours. The platform includes eLearning and an online resource library for training, along with email and SMS communications. Reporting and analytics help track volunteer work and analyze programs. It integrates with other Better Impact products and with Sterling Volunteers for background checks; its API provides access to profile and activity data over HTTPS using HTTP Basic Authentication. Better Impact states that its processes and technical security are ISO 27001 certified, and that data is encrypted in transit and at rest with GDPR compliance and optional two-factor authentication. Phone, chat, and email support is available 24 hours a day, five days a week. Pricing is provided on request and is based on accepted and inactive volunteer profiles; applicants, in-process, and archived profiles are not charged. The platform serves nonprofits, faith-based organizations, educational institutions, healthcare systems, parks, and government agencies.

Spec sheet

What it does
Volunteer Impact manages volunteer recruitment, onboarding, scheduling, communications, hours, training and impact reporting in one hosted system.Read 15 Oct 2026 · betterimpact.com
Audience
Better Impact serves nonprofits, faith-based organizations, higher education institutions, healthcare systems, parks, and government agencies.Read 2 Oct 2026 · betterimpact.com
API
Volunteer Impact provides a JSON REST API for profile and activity data, with organization and enterprise endpoints and 1-to-250 page-size parameters.Read 15 Oct 2026 · support.betterimpact.com
Integrations
The product suite integrates Volunteer, Donor, Client and Member Impact modules, and has a stated Sterling Volunteers background-check integration.Read 15 Oct 2026 · support.betterimpact.com
Security
Better Impact states ISO/IEC 27001 and 27017 certification, database encryption, permissions, two-factor authentication, SSO and HIPAA compliance.Read 15 Oct 2026 · betterimpact.com
Support
Volunteer Impact includes phone, chat, and email support from Better Impact team members 24 hours a day, 5 days a week.Read 2 Oct 2026 · betterimpact.com
Founded
2000Read 28 Sep 2026 · betterimpact.com
Administrative mobile limit
Volunteer-facing functions work on phones and tablets, but the administrative interface is designed to be easier to use on a computer.Read 15 Oct 2026 · betterimpact.com
API authentication
API keys create username-and-password credentials sent with each HTTPS request, and access can be scoped by module.Read 15 Oct 2026 · support.betterimpact.com
API limitation
Better Impact says it does not fully integrate with other software beyond its suite and Sterling, leaving customers to build the other half of integrations using the API or exports.Read 15 Oct 2026 · support.betterimpact.com
Billing basis
Pricing is based on accepted and inactive volunteer profiles; applicants, in-process, and archived profiles are not charged.Read 2 Oct 2026 · betterimpact.com
Communications
The system supports bulk email, targeted SMS, scheduled announcements and profile-level message history.Read 15 Oct 2026 · betterimpact.com
Company founded
LinkedIn lists the company as founded in 1998.Read 15 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists headquarters in Hamilton, Ontario, Canada.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase lists the legal name as Better Impact Inc. and identifies Tony Goodrow as founder and Houston Goodwin as CEO.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists 51-200 employees, while Crunchbase lists 11-50.Read 15 Oct 2026 · linkedin.com
Core purpose
Volunteer Impact centralizes volunteer activities and data in an all-in-one volunteer management platform.Read 2 Oct 2026 · betterimpact.com
Data protection
Better Impact states that data is encrypted in transit and at rest, with GDPR compliance and optional two-factor authentication.Read 2 Oct 2026 · betterimpact.com
Documentation
The help center lists sections for setup, recruitment, profiles, communications, scheduling, hours, reporting, troubleshooting, APIs, updates and training videos.Read 15 Oct 2026 · support.betterimpact.com
Documents
Volunteer profiles can store waivers, background-check consent, policy acknowledgements and other uploaded files.Read 15 Oct 2026 · betterimpact.com
Hour tracking
Hours can be entered by volunteers, recorded through mobile or browser kiosks, or automatically synchronized from confirmed shifts.Read 15 Oct 2026 · betterimpact.com
Licence
Reviewed product, pricing and API pages describe a hosted subscription service and do not state an open-source licence.Read 15 Oct 2026 · betterimpact.com
Limit: Android app
Google Play reviews describe unintuitive navigation, date navigation resetting and recommendations to use the website instead.Read 15 Oct 2026 · play.google.com
Limit: Apple app
App Store reviews report calendar-sync crashes, confusing account switching and login or blank-screen failures.Read 15 Oct 2026 · apps.apple.com
Limit: G2 learning curve
G2 comparison summaries include complaints about difficult learning and pages that are not user-friendly.Read 15 Oct 2026 · g2.com
Limit: GetApp price
A GetApp reviewer said the platform worked well but the cost was the reason their organization cancelled.Read 15 Oct 2026 · getapp.com
Limit: Software Advice pricing
Software Advice reviews include complaints that the subscription cost was high for charities and led some users to cancel.Read 15 Oct 2026 · softwareadvice.com
Limit: Trustpilot usability
Trustpilot reviews mention that advanced features take time to learn and that less technical volunteers may need one-to-one help.Read 15 Oct 2026 · trustpilot.com
Notable news: acquisition
On March 11, 2026, Better Impact announced its acquisition of Galaxy Digital and the Get Connected volunteer-management platform.Read 15 Oct 2026 · prweb.com
Online recruitment
Organizations can publish opportunities, collect applications online and process applicants through screening and approval stages.Read 15 Oct 2026 · betterimpact.com
Ownership
Crunchbase lists Better Impact as acquired by The Brydon Group and as a private, for-profit company.Read 15 Oct 2026 · crunchbase.com
Praise: G2 usability
G2 review summaries repeatedly mention ease of navigation, centralized volunteer data and strong customization.Read 15 Oct 2026 · g2.com
Praise: Software Advice
Software Advice reviewers praise the portal, API access, ease of setup and volunteer-hour tracking.Read 15 Oct 2026 · softwareadvice.com
Praise: Trustpilot support
Trustpilot reviewers repeatedly praise organization of volunteer data, scheduling, reporting, customization and helpful support.Read 15 Oct 2026 · trustpilot.com
Rating on Apple App Store
2.5 out of 5 from 128 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.8 out of 5 from 27 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 142 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.8 out of 5 from 27 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
3.3 out of 5 from 428 reviewsRead 15 Oct 2026 · play.google.com
Rating on Trustpilot
4.7 out of 5 from 428 reviewsRead 15 Oct 2026 · trustpilot.com
Recruitment
The platform provides customizable application forms that organizations can embed on their websites.Read 2 Oct 2026 · betterimpact.com
Reporting
Reports can be filtered by date, activity, volunteer type and custom fields, then exported for grant or board reporting.Read 15 Oct 2026 · betterimpact.com
Scheduling
Administrators can create one-time, recurring, seasonal and event shifts, while volunteers can self-schedule through the portal or app.Read 15 Oct 2026 · betterimpact.com
Scheduling and hours
Volunteers can self-schedule, view shifts, and log hours through the volunteer portal or app.Read 2 Oct 2026 · betterimpact.com
SDK
Better Impact links to a reference API client written in C# on GitHub.Read 15 Oct 2026 · support.betterimpact.com
Security certifications
Better Impact states that its business processes and technical security are ISO 27001 certified.Read 2 Oct 2026 · betterimpact.com
Support SLA
The February 2026 SLA promises at least 99.95% availability excluding planned updates, with service credits below that threshold and tiered response targets.Read 15 Oct 2026 · betterimpact.com
System requirement
The iOS app requires iOS or iPadOS 13 or later; its Mac listing requires macOS 11 or later with an Apple M1 chip or later.Read 15 Oct 2026 · apps.apple.com
Training
Growth-level plans include an online learning system with training steps, tests and certifications.Read 15 Oct 2026 · betterimpact.com

Plans and prices

Standard $288 a year annually from $288 + $6 per volunteer per year · unlimited administrators · online applications · portal and mobile app · scheduling · reporting Read 15 Oct 2026 · betterimpact.com
Standard Plus $612 a year annually from $612 + $7 per volunteer per year · migration consultation · follow-up calls · unlimited outbound text messaging · dedicated account manager Read 15 Oct 2026 · betterimpact.com
Enterprise $648 a year annually from $648 + $29 per volunteer per year · multiple subaccounts · restricted administrator visibility · cross-account communications and reporting Read 15 Oct 2026 · betterimpact.com
Enterprise Plus $1,938 a year annually from $1938 + $79 per volunteer per year · regional subaccount structure · advanced administration · unlimited outbound text messaging · dedicated account manager Read 15 Oct 2026 · betterimpact.com
Foundation Priced on request Contact Better Impact for pricing 3 administrators · basic profiles · document library · online applications · branded forms Read 2 Oct 2026 · betterimpact.com
Growth Priced on request Contact Better Impact for pricing 10 administrators · advanced scheduling · background-check integration · e-signing · training LMS · automated reminders Read 2 Oct 2026 · betterimpact.com
Impact Priced on request Contact Better Impact for pricing Unlimited administrators · sub-account management · SSO available · REST API · enterprise security support Read 2 Oct 2026 · betterimpact.com

Every Better Impact Volunteer Impact plan and price →

Strong points and limits

Strong points

  • Volunteers can self-schedule and log hours.
  • Includes eLearning and an online resource library.
  • Supports email and SMS communications.
  • Support is available 24 hours a day, five days a week.

Limits

  • Pricing is available only on request.
  • Pricing counts accepted and inactive volunteer profiles.
  • The Growth plan is limited to 10 administrators.

Who it suits

Volunteer Impact suits nonprofits and public, educational, faith-based, or healthcare organizations that need volunteer applications, scheduling, hours tracking, training, and reporting. Its plans range from basic profiles and forms to enterprise features such as a REST API and sub-account management.

Verdict

Volunteer Impact combines volunteer-facing scheduling and hour logging with training, communication, and reporting tools. Ask Better Impact for pricing and confirm which plan’s administrator and integration features fit your organization.

Where Specifiction places it

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