BookingNinja

Spec sheet

What it does

BookingNinja is a cloud booking and venue-management platform for restaurants, cafés, pubs, soft-play centres, activity venues and experiences, combining reservations, payments and operational tools.Read 15 Oct 2026 · bookingninja.io

Free plan

YesRead 22 Sep 2026 · bookingninja.io

API

BookingNinja advertises a full REST API for connecting POS, CRM, websites and other third-party tools.Read 15 Oct 2026 · bookingninja.io

Integrations

Documented integrations include Stripe for payments, Google Sheets for live booking-data sync, and website embeds or links for booking and enquiry forms.Read 15 Oct 2026 · bookingninja.io

Security

The privacy policy states encryption in transit and at rest, access controls, authentication, regular security assessments and browser fingerprinting for fraud prevention.Read 15 Oct 2026 · bookingninja.io

Compliance

BookingNinja says its privacy policy follows GDPR and its terms assign BookingNinja the processor role for venue customer data under UK data-protection law.Read 15 Oct 2026 · bookingninja.io

Support

Support is offered through email, chat and WhatsApp; Gold adds weekend support and Enterprise includes a dedicated account manager.Read 15 Oct 2026 · bookingninja.io

Headquarters

United KingdomRead 28 Sep 2026 · bookingninja.io

Founded

Never Board Limited was established in 2016 when the founders opened the Playopolis board-game café; BookingNinja opened to other venues in 2018.Read 15 Oct 2026 · bookingninja.io

Analytics

Analytics cover bookings, revenue, no-shows and customer trends, with exports and scheduled automated reports.Read 15 Oct 2026 · bookingninja.io

API availability

The pricing comparison marks API access as a plan-controlled capability, while the Free Forever page separately describes full REST API access.Read 15 Oct 2026 · bookingninja.io

Attendee app

NoRead 22 Sep 2026 · bookingninja.io

Attendee email

YesRead 22 Sep 2026 · bookingninja.io

Deployment model

The terms describe BookingNinja as a cloud-based platform; no self-hosted edition or downloadable desktop client is documented.Read 15 Oct 2026 · bookingninja.io

Documentation

The vendor links to a Help Guides site containing setup, how-to, feature and troubleshooting collections, including Google Sheets export and booking restrictions.Read 15 Oct 2026 · help.bookingninja.io

Event formats

in-personRead 22 Sep 2026 · bookingninja.io

Funding and ownership

The company describes itself as independent, family-run, bootstrapped and operating without investors.Read 15 Oct 2026 · bookingninja.io

Gift cards

Users can sell digital gift cards through the booking page with custom designs, automated delivery and balance tracking.Read 15 Oct 2026 · bookingninja.io

Headquarters and size

The maker says it has no head office, operates remotely from Kent, and is run by Daniel and Sarah with a small growing team.Read 15 Oct 2026 · bookingninja.io

Licence

BookingNinja is proprietary hosted software; its terms prohibit reverse engineering, decompiling and extracting source code.Read 15 Oct 2026 · bookingninja.io

Limit: SMS charges

One Trustpilot reviewer complained about an unexpected 20p SMS confirmation charge and found the system difficult to use.Read 15 Oct 2026 · uk.trustpilot.com

Limit: support delays

Trustpilot complaints include slow or unavailable chat responses during a time-sensitive weekend booking issue and difficulty completing setup.Read 15 Oct 2026 · uk.trustpilot.com

Maker and legal entity

BookingNinja is the trading name of Never Board Limited, registered in England and Wales under company number 10192100.Read 15 Oct 2026 · bookingninja.io

Memberships

Membership tools support recurring plans, member pricing, booking discounts, guest allowances and a branded member portal.Read 15 Oct 2026 · bookingninja.io

Mobile app scope

BookingNinja Rota is an invite-only staff app for viewing shifts, clocking in, swaps, time-off requests and rota notifications.Read 15 Oct 2026 · apps.apple.com

Notable news

On August 19, 2026, BookingNinja announced that its invite-only staff rota app had launched on iPhone and Android.Read 15 Oct 2026 · bookingninja.io

Online bookings

The system provides real-time availability, custom booking questions, guest types and instant confirmations through an embeddable booking flow.Read 15 Oct 2026 · bookingninja.io

Onsite check-in

YesRead 22 Sep 2026 · bookingninja.io

Order at table

The platform includes QR ordering, a live kitchen display, Stripe payments, service charges and tipping.Read 15 Oct 2026 · bookingninja.io

Payments

Payments, deposits, prepayments, no-show charges and refunds are handled through Stripe, with BookingNinja retaining no card details.Read 15 Oct 2026 · bookingninja.io

Praise: ease and support

Trustpilot reviewers repeatedly describe the booking flow as easy, quick and straightforward and praise responsive, friendly staff assistance.Read 15 Oct 2026 · uk.trustpilot.com

Pre-orders

Gold-level functionality lets guests choose food, drinks and experiences before arrival, including per-guest ordering and allergy tracking.Read 15 Oct 2026 · bookingninja.io

Rating on Apple App Store

No rating displayed because the app has not received enough ratings or reviewsRead 15 Oct 2026 · apps.apple.com

Rating on Capterra

0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

0 out of 5 from 0 reviewsRead 15 Oct 2026 · g2.com

Rating on Trustpilot

4.3 out of 5 from 48 reviewsRead 15 Oct 2026 · uk.trustpilot.com

Registration forms

YesRead 22 Sep 2026 · bookingninja.io

Staff rota

Rota functionality includes role permissions, scheduling, shift swaps, time-off management, clocking and a staff mobile app.Read 15 Oct 2026 · bookingninja.io

System requirements

The web product is designed for modern phones and tablets; the staff iPhone app requires iOS 16.4 or later and is 54.5 MB.Read 15 Oct 2026 · apps.apple.com

Table management

Venues can use floor plans, automatic or manual table assignment, table linking, capacity rules and session-based layouts.Read 15 Oct 2026 · bookingninja.io

Ticketing

YesRead 22 Sep 2026 · bookingninja.io

Website builder

WebsiteNinja provides hosted venue websites with visual editing, custom domains, connected booking, menu, gift-card and membership modules, and no-code page changes.Read 15 Oct 2026 · bookingninja.io

Plans and prices

Every BookingNinja plan and price →

Where Specifiction places it

• Event Management Software#30 of 1818.7