Letfold

Letfold is a property operations system for UK estate and letting agencies, from independent firms to multi-branch businesses. It suits teams that want compliance tracking and tenancy work coordinated in one place. Its clearest advantage is that compliance is included at every tier; the main buying decision is whether each plan’s property, staff and branch limits fit your operation.

Overview

Letfold brings lettings, sales and property management together with lead capture, a leasing pipeline and contact history. Tenants, landlords and contractors can use shared tenancy records to report repairs, approve quotes and track job updates. That shared workflow can help an agency coordinate work with the people involved in a tenancy, not just its own staff.

Every plan tracks gas, EICR, EPC, HMO licensing, Right-to-Rent and deposit protection. Agencies therefore do not have to move up a tier to retain those compliance categories; higher tiers principally add capacity and support.

Key features

Integrations and security

Integrations include Stripe, GoCardless, Xero, Twilio SMS, Right-to-Rent, Companies House, TDS, Google Calendar, Rightmove, Zoopla and OnTheMarket. The mix covers payments, accounting, messaging, compliance-related services, calendars and property portals. Credentials are encrypted at rest, hidden after entry and removed from the database when an integration is disconnected.

Letfold says connections use HTTPS, data is encrypted at rest and encrypted backups are taken daily. Platform data is hosted in the EEA, with backups stored in Western Europe. The company says it does not hold ISO 27001 or SOC 2 certification; it is registered with the ICO under ZC044007. Customers can export records as JSON and documents at any time, and data is retained for 90 days after cancellation.

Pricing

All plans include a 30-day free trial without a payment card at signup. There is no free plan. Annual billing is cheaper than paying month to month, but the property, staff and branch ceilings are important constraints to compare before choosing.

PlanPriceCapacity and supportStarter£29/month or £290/year50 properties, 5 staff users, 1 branch; email supportPro£79/month or £790/year500 properties, 25 staff users, 3 branches; email and ticket supportAgency£199/month or £1,990/year5,000 properties, 100 staff users, unlimited branches; priority phone and email supportCustom enterpriseCustom pricingFor more than 5,000 propertiesStarter is the entry point for a small agency able to work within 50 properties, five staff users and one branch. It retains the core compliance coverage, but its tight capacity and email-only support make it a poor fit for a growing or multi-branch team. Pro raises the ceiling to 500 properties, 25 staff and three branches, making it the more practical middle tier for agencies with expansion needs. Agency is aimed at larger operations: it supports 5,000 properties and unlimited branches, with 100 staff users and priority phone and email support. Firms above 5,000 properties need custom pricing.

Platforms

Letfold runs on the web, Android and iOS, giving staff and other portal users browser and mobile access.

Who it's for

Letfold is designed for estate and letting agents, including independent agencies and firms operating across multiple branches. It is a strong fit when shared repair and quote workflows, broad compliance coverage and a clear capacity ladder matter. A very small team may find Starter sufficient, while larger agencies should check the staff and branch ceilings as carefully as the property count. Buyers that require ISO 27001 or SOC 2 certification should look elsewhere.

Pros and cons

Broad compliance coverage on every tier: gas, EICR, EPC, HMO licensing, Right-to-Rent and deposit protection are not reserved for higher plans.

Shared tenancy workflows: tenants, landlords and contractors can coordinate repairs, quote approvals and job updates through shared records.

Capacity is explicit: the 50-, 500- and 5,000-property tiers also state staff and branch limits, helping agencies judge fit before committing.

Lower tiers have firm ceilings: Starter’s five staff users and one branch may constrain even an agency with a manageable property count.

No ISO 27001 or SOC 2 certification: organizations with either certification as a requirement will need another option.

Alternatives

For a focused comparison, browse Property Management CRM Software or Real Estate CRM Software.

LeadSimple is worth considering if a shared inbox, IVR phone menu and contact history are the priority; its Phone + Inbox Core plan is $35 month-to-month, or $29 a month.

Ayillo CRM may suit teams seeking property, unit and resident records, document and photo storage, and a resident portal; its Core workspace is $49/mo and includes the first five units.

Knock CRM is another paid option for teams comparing real estate CRM products.

RealHound 365 may suit buyers looking for Microsoft Office 365 integration with expert support and training included.

MagicDoor is an alternative for buyers considering an AI Assistant plan with a one-year contract, billed monthly and starting at 25 units.

Barefoot CRM is an alternative for buyers comparing unit-based plans and direct Airbnb and VRBO integrations.

Funnel Leasing is worth comparing for teams interested in omnichannel communications, AI message suggestions, AI workflows and online leasing.

Property CRM is another paid option for agencies comparing residential lettings and property sales modules.

Verdict

Choose Letfold if your agency wants lettings, sales, property management and compliance in one system, with shared tenancy workflows and a plan sized to property count. Its all-plan compliance coverage and clearly stated capacity limits are compelling. Look elsewhere if your operation exceeds the available staff or branch limits, or if ISO 27001 or SOC 2 certification is essential.