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SPECIFICTION
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Mako

makocrm.so

From $7.42/mo Free plan Web
Visit makocrm.so
Spec score 8.0 #28 of 55 in Salon Commission Management Software

What it is

Mako is a web-based system for fitness studios that combines member-retention review with customer relationship management. It is aimed at studios such as Pilates, yoga, barre and HIIT businesses. Its Pulse workflow compares recent visits and rebooking activity with a member’s usual pattern, then lets staff assign an internal follow-up. Studios can use Mako records or import compatible attendance data from CSV or Excel exports. The CRM organizes customer records, bookings, classes, memberships, invoices, payments, staff and reporting. Clients can book online, while the calendar shows services, staff availability and reminders. Mako describes Stripe payment processing and two-way Google Calendar synchronization; QuickBooks Online is marked in progress. Where enabled, customers can pay by credit card, debit card or ACH bank transfer through Stripe. Pulse has a free plan, while CRM is paid separately. CRM pricing is listed from $159/mo, with introductory offers also shown.

Spec sheet

Product
Mako combines member retention review and CRM tools for fitness studios, including Pilates, yoga, barre and HIIT studios.Read 8 Oct 2026 · makocrm.so
Integrations
The integrations page describes Stripe payment processing and two-way Google Calendar sync; QuickBooks Online is marked in progress there.Read 8 Oct 2026 · makocrm.so
Support
The terms and privacy policy direct support and data-practice questions to [email protected].Read 8 Oct 2026 · makocrm.so
Attendance review
Pulse compares recent visits and rebooking with a member’s usual pattern and lets staff assign an internal follow-up.Read 8 Oct 2026 · makocrm.so
Bookings
Clients can book online, while services, staff availability and reminders appear on the calendar.Read 8 Oct 2026 · makocrm.so
CRM features
Mako CRM covers customer records, bookings, classes, memberships, invoices, payments, staff and reporting.Read 8 Oct 2026 · makocrm.so
Data deletion
The privacy policy says account data enters a 30-day recovery period after deletion and is permanently deleted after that period.Read 8 Oct 2026 · makocrm.so
Data handling
The privacy policy says Stripe handles payment processing and Mako does not directly store credit card numbers or bank account details.Read 8 Oct 2026 · makocrm.so
Data security
The privacy policy lists TLS/HTTPS encryption in transit, organization-level row security, role-based access controls, verified authentication and API rate limiting.Read 8 Oct 2026 · makocrm.so
Free demo
The guided CRM demo requires a valid work email and says no credit card is required.Read 8 Oct 2026 · makocrm.so
Import
Studios can use Mako records or import compatible CSV or Excel attendance exports into the workflow.Read 8 Oct 2026 · makocrm.so
Messaging limit
Each CRM location includes 1,500 outbound US SMS segments per monthly usage cycle, and sending pauses when that allowance is reached.Read 8 Oct 2026 · makocrm.so
Payments
The integrations page says customers can pay by credit card, debit card and ACH bank transfer where enabled, with payments processed through Stripe.Read 8 Oct 2026 · makocrm.so

Plans and prices

Mako Pulse Free Free; requires an account Attendance review · retention signals · internal follow-up tasks · Mako CRM is paid separately Read 8 Oct 2026 · makocrm.so
Mako CRM — annual, Back to School introductory offer $89 a year $1,068 paid upfront for the first year, then $1,548/year; displayed as $89/month equivalent; first location, plus applicable tax All available CRM features · unlimited staff · 1 location · 1,500 outbound US SMS segments per monthly usage cycle · 5,000 provider-accepted outbound email recipients listed, but consumption and location attribution are not yet authoritative Read 8 Oct 2026 · makocrm.so
Mako CRM — monthly, Back to School introductory offer $99 a month $99/month for the first 6 months, then $159/month; first location, plus applicable tax All available CRM features · unlimited staff · 1 location · 1,500 outbound US SMS segments per monthly usage cycle · 5,000 provider-accepted outbound email recipients listed, but consumption and location attribution are not yet authoritative Read 8 Oct 2026 · makocrm.so

Every Mako plan and price →

Strong points and limits

Strong points

  • Attendance review compares visits and rebooking patterns
  • CRM covers bookings, memberships, invoices and reporting
  • Clients can book online
  • CSV and Excel attendance imports supported
  • Free Pulse plan available

Limits

  • CRM is paid separately from Pulse
  • SMS pauses after 1,500 US segments per cycle
  • QuickBooks Online integration is still in progress

Who it suits

Mako suits fitness studios that need attendance-based retention review alongside bookings, memberships and payment records. It is also suited to teams working in a web browser and importing attendance spreadsheets.

Verdict

Mako brings retention signals and studio CRM functions into one web product. Check the separate CRM cost and monthly SMS allowance against your location’s needs.

Where Specifiction places it

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