Newhotel CRM

Spec sheet

What it does

Newhotel CRM is hospitality-focused customer relationship software using guest profiles and consumption data to support personalized campaigns.Read 15 Oct 2026 · newhotel.com

Purpose

Newhotel Cloud CRM is designed for hospitality and uses guest consumption data and profiles to support personalized campaigns.Read 8 Oct 2026 · newhotel.com

Audience

The CRM page names hotels, resorts, hotel groups, and inns as solution types.Read 8 Oct 2026 · newhotel.com

Deployment

The company offers Newhotel Cloud and an on-premise Newhotel Prime system.Read 15 Oct 2026 · hoteltechreport.com

API

Newhotel provides a two-way PMS interface for reservations, availability, rates and account transactions.Read 15 Oct 2026 · newhotel.com

Integrations

The marketplace lists connections for accounting, channel managers, booking engines, CRM, payments, PBX, locks, housekeeping, SMS and more than 300 partners.Read 15 Oct 2026 · newhotel.com

Privacy

Newhotel’s privacy policy says it follows GDPR principles and applies administrative, technical, physical, and organizational measures to protect personal data.Read 8 Oct 2026 · newhotel.com

Compliance

The company states that Newhotel Cloud complies with GDPR requirements.Read 15 Oct 2026 · newhotel.com

Support

Newhotel advertises multilingual helpdesk support 24 hours a day, 365 days a year.Read 15 Oct 2026 · newhotel.com

Headquarters

The company is headquartered in Lisbon, Portugal.Read 15 Oct 2026 · newhotel.com

Founded

Newhotel was founded in 1984.Read 15 Oct 2026 · newhotel.com

API documentation

API documentation is shared with customers under agreement rather than published openly.Read 15 Oct 2026 · newhotel.com

Campaigns

Hotels can create segmented promotions and communicate offers directly to consumers.Read 15 Oct 2026 · newhotel.com

Cloud hosting

Newhotel states that cloud data is hosted in Microsoft Azure and Amazon data centers.Read 15 Oct 2026 · newhotel.com

Company footprint

LinkedIn says Newhotel has more than 5,000 hotel installations in over 64 countries.Read 15 Oct 2026 · linkedin.com

Company legal name

The maker identifies itself as Newhotel Software, a Software Newhotel S.A. company.Read 15 Oct 2026 · newhotel.com

Company size

LinkedIn lists Newhotel Software as privately held with 51–200 employees.Read 15 Oct 2026 · linkedin.com

Consumption data

The product analyzes guest consumption information to help hotels tailor offers.Read 15 Oct 2026 · newhotel.com

CRM tools

Listed features include performance indicators, a document manager, customer and company profiles, sales, marketing, communications, agendas, schedules, tasks, and seller KPIs.Read 8 Oct 2026 · newhotel.com

Custom integrations

Newhotel says it can build an interface around required data for ERP, data warehouses, loyalty programs, brand apps or intranets.Read 15 Oct 2026 · newhotel.com

Guest history

Centralized guest history supports loyalty programs and corporate CRM across properties.Read 15 Oct 2026 · newhotel.com

Guest profiles

The CRM stores customer and company profiles for sales, marketing and communication work.Read 15 Oct 2026 · newhotel.com

Hotel operations data

The page lists contracts, prices, profiles, and programs as hotel operations data the CRM can integrate.Read 8 Oct 2026 · newhotel.com

Integration limits

New integration requests are assessed case by case, and the page says the team provides a timeline for new requests.Read 8 Oct 2026 · newhotel.com

Limit: rigidity

The HotelTechReport reviewer described the software as somewhat rigid and occasionally unintuitive despite ongoing feature additions.Read 15 Oct 2026 · hoteltechreport.com

Limit: usability

The G2 reviewer reported that the system was not very user-friendly and lacked a visual inventory view for out-of-service rooms.Read 15 Oct 2026 · g2.com

Loyalty

The CRM supports segmented loyalty programs with transaction history and stay information.Read 8 Oct 2026 · newhotel.com

Notable news

Publituris reported on 20 February 2025 that its Portugal Trade Awards included a Best Hotel Management Software category, with winners due to be announced on 12 March 2025.Read 15 Oct 2026 · publituris.pt

Performance indicators

The CRM includes performance indicators and a document manager.Read 15 Oct 2026 · newhotel.com

Praise: breadth

A HotelTechReport expert characterized Newhotel as a complete PMS with cloud and on-premise options and modules spanning independent hotels to large groups.Read 15 Oct 2026 · hoteltechreport.com

Praise: learning curve

The HotelTechReport reviewer said Newhotel can be learned quickly and requires little training.Read 15 Oct 2026 · hoteltechreport.com

Praise: usability

The G2 reviewer praised the front-desk interface as easy to use and highlighted inventory, maintenance and housekeeping management.Read 15 Oct 2026 · g2.com

Pricing transparency limit

HotelTechReport lists Newhotel pricing as available by request rather than publishing standard rates.Read 15 Oct 2026 · hoteltechreport.com

Rating on G2

4.5 out of 5 from 1 review.Read 15 Oct 2026 · g2.com

Rating on HotelTechReport

3.0 out of 5 from 1 review.Read 15 Oct 2026 · hoteltechreport.com

Reports

CRM reporting includes agendas, schedules, seller KPIs and department views.Read 15 Oct 2026 · newhotel.com

Responsive access

Newhotel describes the CRM as a responsive HTML platform suitable for bring-your-own-device use.Read 15 Oct 2026 · newhotel.com

Review scarcity

HotelTechReport shows only one verified review and marks Newhotel unranked in hotel-management software.Read 15 Oct 2026 · hoteltechreport.com

Sales analysis

Sales analysis can be organized by group, business unit, account manager and team.Read 15 Oct 2026 · newhotel.com

Sales management

Sales analysis can be viewed by group, unit, account manager, and team.Read 8 Oct 2026 · newhotel.com

Shared database

Newhotel says its modules read and write to one database, allowing CRM data to connect with hotel operations.Read 15 Oct 2026 · newhotel.com

Support process limit

HotelTechReport says Newhotel support is not verified and that the vendor profile lacks basic knowledge-base and product-update information.Read 15 Oct 2026 · hoteltechreport.com

Technology history

LinkedIn states that the first Newhotel version was released for Microsoft Windows with an Oracle database and Crystal Reports in 1996.Read 15 Oct 2026 · linkedin.com

Plans and prices

Every Newhotel CRM plan and price →

Where Specifiction places it

• Hospitality CRM Software#14 of 277.8