SiteOps
siteops.org
What it is
SiteOps is browser-based maintenance request software for property managers. Tenants submit issues through property-specific forms, while managers track the work on a dashboard and Kanban board. Forms can collect a request category, unit or room number, description, name, email, and optional photo. Managers can move requests through new, in progress, and done statuses. Requesters can look up progress with a confirmation code and unit number. When an email recipient is set in the app, new requests and status changes can trigger emails to the owner and requester. SiteOps offers a free plan covering one property and three requests per month. Paid plans are listed at $29.00 per month for Starter, $79.00 per month for Growth, and $199.00 per month for Pro; published limits differ by tier for team access, categories, properties, requests, and branding. The product runs in a browser without specialized local software and provides mobile access. Paid-plan checkout includes a 30-day trial only for users who have not already used one. Support is listed at [email protected].
Spec sheet
- What it does
- SiteOps provides property managers with tenant maintenance forms, request tracking, public status lookup and a management dashboard.Read 15 Oct 2026 · siteops.org
- Intended users
- SiteOps describes itself as maintenance request software for property managers.Read 7 Oct 2026 · siteops.org
- Trial
- The homepage says paid plan checkout includes a 30-day trial only when the user has not already used a trial.Read 7 Oct 2026 · siteops.org
- Integrations
- The privacy policy names Google sign-in, Stripe billing, AWS services, S3 photo storage, SES email and GA4 analytics.Read 15 Oct 2026 · siteops.org
- Security
- SiteOps says it uses reasonable technical and organizational safeguards and notes that no internet service can guarantee perfect security.Read 7 Oct 2026 · siteops.org
- Support
- The published support contact is [email protected].Read 15 Oct 2026 · siteops.org
- API authentication
- The request API requires an authenticated owner context and checks that the property belongs to that owner.Read 15 Oct 2026 · siteops.org
- Billing integration
- Paid subscriptions use Stripe Checkout and billing records include checkout, subscription, customer, invoice and webhook data.Read 15 Oct 2026 · siteops.org
- Company name
- A SiteOps buyer guide identifies the company name as SiteOps Technologies Inc.Read 15 Oct 2026 · siteops.org
- Company operator
- The terms identify Alexander Landaverde / GrowSoft as the operator.Read 15 Oct 2026 · siteops.org
- Custom categories
- Managers can define categories such as HVAC, plumbing, pest control and landscaping.Read 15 Oct 2026 · siteops.org
- Data handling
- The privacy policy says customer records and uploaded files are not sold.Read 15 Oct 2026 · siteops.org
- Data isolation
- The terms prohibit accessing another customer workspace and say access may be limited to protect customers and payment integrity.Read 15 Oct 2026 · siteops.org
- Documentation
- Public documentation consists mainly of product articles describing request workflows, statuses, API behavior and buyer guidance.Read 15 Oct 2026 · siteops.org
- Email notifications
- The service can email owners about new requests and email requesters about confirmations and status changes.Read 15 Oct 2026 · siteops.org
- Founder
- SiteOps articles identify Alexander Landaverde as founder and builder.Read 15 Oct 2026 · siteops.org
- Independent mention: intake fields
- A Reddit post about SiteOps describes tenant requests containing category, unit, description, contact information and optional photos.Read 15 Oct 2026 · reddit.com
- Independent mention: tracking workflow
- A separate Reddit post describes SiteOps as tracking request status, history, email updates and public lookup.Read 15 Oct 2026 · reddit.com
- Integrations and service providers
- The privacy policy names Google sign-in, Stripe billing, S3 photo uploads, SES transactional email, and GA4 analytics when enabled.Read 7 Oct 2026 · siteops.org
- Kanban board
- Requests move through new, in-progress and done columns on an owner dashboard.Read 15 Oct 2026 · siteops.org
- Licence
- The reviewed pages do not state an open-source licence or provide source-code licensing terms.Read 15 Oct 2026 · siteops.org
- Limit: availability warranty
- The terms provide the service as-is and disclaim guarantees of uninterrupted operation or error-free output.Read 15 Oct 2026 · siteops.org
- Limit: legal and professional scope
- The terms say the service does not replace code compliance checks, tax advice, safety review, legal review or professional judgment.Read 15 Oct 2026 · siteops.org
- Limit: request quotas
- Free, Starter and Growth plans cap monthly requests at 3, 10 and 45 respectively; Pro is unlimited.Read 15 Oct 2026 · siteops.org
- Limit: workflow scope
- SiteOps articles caution that it does not guarantee repair speed, emergency dispatch, tenant satisfaction or automatic completion.Read 15 Oct 2026 · siteops.org
- Multi-property dashboard
- The dashboard supports switching between properties and filtering requests by property, category or status.Read 15 Oct 2026 · siteops.org
- Photo upload API
- Photo attachments use a signed upload URL from /api/upload-url and are stored in an S3-backed location.Read 15 Oct 2026 · siteops.org
- Platform
- The product describes a web-native architecture accessible from a browser without installing specialized local software.Read 7 Oct 2026 · siteops.org
- Pricing discrepancy
- The homepage displays Starter, Growth and Pro at $29, $79 and $199 per month, while the pricing page displays $25, $67 and $169.Read 15 Oct 2026 · siteops.org
- Property URLs
- Each building receives a shareable request URL using a property slug.Read 15 Oct 2026 · siteops.org
- Public lookup
- Tenants can check request details and history with a confirmation code and unit number.Read 15 Oct 2026 · siteops.org
- Request API
- The API accepts required request fields, creates a confirmation code and stores a new request.Read 15 Oct 2026 · siteops.org
- Request board
- The Kanban board moves requests through new, in progress, and done statuses.Read 7 Oct 2026 · siteops.org
- Request form
- Property-specific tenant forms collect category, unit or room number, description, name, email, and an optional photo.Read 7 Oct 2026 · siteops.org
- Request list API
- The list endpoint returns requests for the authenticated owner by owner email or properties created by that owner.Read 15 Oct 2026 · siteops.org
- Security statement
- SiteOps says it uses reasonable technical and organizational safeguards while warning that perfect security cannot be guaranteed.Read 15 Oct 2026 · siteops.org
- Self-hosting
- The reviewed pages describe a hosted web service and do not document self-hosting or on-premises deployment.Read 15 Oct 2026 · siteops.org
- Status history
- Status changes retain the previous status, new status, optional note, changer identity and timestamp.Read 15 Oct 2026 · siteops.org
- Team access
- Team seats are limited by plan, with Growth allowing up to five staff and Pro allowing unlimited staff.Read 15 Oct 2026 · siteops.org
- Tenant request form
- Property-specific forms collect category, unit or room number, description, name, email and an optional photo.Read 15 Oct 2026 · siteops.org
- Web architecture
- SiteOps describes itself as browser-based and says specialized local software is not required.Read 15 Oct 2026 · siteops.org
Plans and prices
Free Free 1 property · 3 requests per month Read 7 Oct 2026 · siteops.org
Free Free 1 property · 3 maintenance requests/month · email notifications · tenant status tracking · mobile-friendly forms · Powered by SiteOps branding Read 15 Oct 2026 · siteops.org
Starter $25 a month $300/year 3 properties · 10 maintenance requests/month · email notifications · tenant status tracking · custom categories · response badge · remove branding · 1 manager account Read 15 Oct 2026 · siteops.org
Starter $29 a month monthly 3 properties · 10 requests per month Read 7 Oct 2026 · siteops.org
Growth $67 a month $804/year 15 properties · 45 maintenance requests/month · email notifications · tenant status tracking · custom categories · response badge · remove branding · team management up to 5 staff Read 15 Oct 2026 · siteops.org
Growth $79 a month monthly 15 properties · 45 requests per month Read 7 Oct 2026 · siteops.org
Pro $169 a month $2028/year unlimited properties · unlimited maintenance requests · email notifications · tenant status tracking · custom categories · response badge · remove branding · unlimited staff team management Read 15 Oct 2026 · siteops.org
Pro $199 a month monthly Unlimited properties · unlimited request allowance Read 7 Oct 2026 · siteops.org
Strong points and limits
Strong points
- Property-specific forms accept optional photos.
- Kanban board tracks three request statuses.
- Requesters can check status with a code and unit number.
- Free plan includes one property.
Limits
- Free plan allows three requests per month.
- Email alerts require an email recipient in the app.
- Trial applies only if not previously used.
Who it suits
SiteOps suits property managers who want tenants to submit maintenance issues and track request progress online. It also supports mobile access for users.
Verdict
SiteOps covers tenant intake, request tracking, and public status lookup in a browser-based service. Compare the tier limits against the number of properties and requests to manage.
Where Specifiction places it
- Property Maintenance Management Software#8 of 328.5
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