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HCOMS Property Management System

hcoms.co.uk

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Spec score 7.6 #20 of 32 in Property Maintenance Management Software

What it is

HCOMS Property Management System is a multi-site platform for organizations managing property portfolios beyond spreadsheets. It brings tenancy records, inspections, repairs and compliance into one place, with access on Android, iOS and web. Tenancy records cover the path from advert and allocation through agreement, rent, reviews and exit; the system can send renewal reminders and export finance statements. It tracks eight compliance cycles, including gas, electrical, asbestos, fire, legionella and EPC, with reminders and escalation. Residents can report repairs through a portal, email or phone, and a branded app supports photo reports, emergency flags, status tracking and a help centre. Staff can triage jobs, assign contractors, record photos and sign-off, and report against SLAs. Contractors can schedule work and post on-site status from a phone, with certificates and invoices returned to the office. No-code workflows can chase delayed work and raise planned-maintenance orders. HCOMS describes finance-system links, ArcGIS map overlays, role-aware access and audit trails. It says production data is UK-hosted, with encryption, per-user authentication, optional multi-factor authentication and encrypted backups.

Spec sheet

Purpose
HCOMS describes the product as a multi-site property platform for portfolios that have outgrown spreadsheets, bringing tenancies, inspections, repairs and compliance cycles together.Read 3 Oct 2026 · hcoms.co.uk
Intended users
The product page names housing associations, diocesan portfolios, charities with property portfolios and multi-academy trusts as organisations it aims to serve.Read 3 Oct 2026 · hcoms.co.uk
Audience
HCOMS identifies housing associations, diocesan portfolios, charities and multi-academy trusts as examples of organisations the product is intended to serve.Read 2 Oct 2026 · hcoms.co.uk
Integrations
The product page describes a live link to the customer’s finance system and ArcGIS overlay support for portfolio maps; it does not name a specific finance product.Read 2 Oct 2026 · hcoms.co.uk
Compliance
The page describes scheduled cycles for gas, electrical, asbestos, fire, legionella and EPC compliance, with escalation and dashboard alerts.Read 3 Oct 2026 · hcoms.co.uk
Headquarters
Hethersett, Norwich, Norfolk, UKRead 28 Sep 2026 · hcoms.co.uk
Founded
2001Read 28 Sep 2026 · hcoms.co.uk
Maker
The maker is Hayes Computing Solutions Ltd, trading as HCOMS; its About page says it was founded in 2001 and is based near Norwich, UK.Read 3 Oct 2026 · hcoms.co.uk
Access and audit
HCOMS says the property platform is role-aware and audit-trailed throughout.Read 3 Oct 2026 · hcoms.co.uk
Automation and finance
No-code workflows can acknowledge requests, chase overdue items and raise planned-maintenance orders; purchase orders go to the finance system for approval and budget reconciliation.Read 3 Oct 2026 · hcoms.co.uk
Availability and pricing
The product page invites visitors to arrange a demo and does not state a product price, free plan or free trial.Read 2 Oct 2026 · hcoms.co.uk
Company and history
HCOMS says it was founded in 2001, and its history says its first dedicated diocesan property platform went live in 2015.Read 2 Oct 2026 · hcoms.co.uk
Connected apps
Occupant, contractor and back-office apps use one shared database with a live link to the organisation’s finance system.Read 3 Oct 2026 · hcoms.co.uk
Contractor workflow
Contractors can accept or decline jobs, schedule work and post live on-site status from a phone; certificates and invoices flow back to the office.Read 3 Oct 2026 · hcoms.co.uk
Data hosting and security
HCOMS says client production data is hosted in the UK and describes TLS and at-rest encryption, per-user authentication, optional multi-factor authentication, role-based access, audit logging and encrypted backups.Read 3 Oct 2026 · hcoms.co.uk
Hosting and support
HCOMS describes the product as UK-hosted and UK-supported.Read 2 Oct 2026 · hcoms.co.uk
Mapping and reporting
The product page describes portfolio maps with ArcGIS overlay support and charts that users can build from property records without SQL.Read 3 Oct 2026 · hcoms.co.uk
Pricing and trial
The product page directs prospective customers to arrange a demo and does not state a price or trial terms.Read 3 Oct 2026 · hcoms.co.uk
Repairs
Tenants can raise repair jobs by portal, email or phone; jobs can be triaged, assigned to contractors, photographed and signed off, with SLA reporting.Read 3 Oct 2026 · hcoms.co.uk
Resident self-service
The product includes a branded resident app for reporting repairs with photos, flagging emergencies and tracking status, plus a searchable help centre based on the organisation’s guidelines.Read 3 Oct 2026 · hcoms.co.uk
Security and audit
HCOMS says the platform is role-aware and audit-trailed throughout.Read 2 Oct 2026 · hcoms.co.uk
Tenancy lifecycle
Tenancy records cover advert, allocation, agreement, rent, reviews and exit, with automatic renewal reminders and statement export to a finance system.Read 3 Oct 2026 · hcoms.co.uk
Tenancy management
It tracks tenancy from advert and allocation through agreement, rent, reviews and exit, with automatic renewal reminders and finance statement export.Read 2 Oct 2026 · hcoms.co.uk

Strong points and limits

Strong points

  • Tracks eight compliance cycles with reminders and escalation.
  • Resident app supports repair photos and status tracking.
  • Contractors can post live on-site status by phone.
  • Includes finance-system links and ArcGIS overlays.
  • UK-hosted production data with encrypted backups.

Limits

  • Pricing is available on request.
  • No free plan or trial terms are stated.
  • Specific finance system is not named.

Who it suits

It is aimed at housing associations, diocesan portfolios, charities with property portfolios and multi-academy trusts. It suits teams coordinating tenancy, compliance, repairs, residents and contractors across multiple sites.

Verdict

HCOMS combines property, tenancy, compliance and repair workflows with resident and contractor access. Its page invites prospective customers to arrange a demo rather than listing a price or trial terms.

Where Specifiction places it

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