Best AI Customer Service Software in 2026
Updated
41ranked
0free plans on this page
$0.20/molowest paid tier
10 Oct 2026last checked
Input list AI Customer Service Software 16 channels on this page · 39 of 128 spec lines stated by the makers
Ch Tool Free planPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base Spec sheet Score
26 Kindly Free planNoPaid fromAI resolution modelhybridTicketing workflowsYesRouting automationYesAgent assistanceNoChannels supportedweb chat, voice, in-app, WhatsApp, MessengerKnowledge baseYes 7/8spec lines stated 6.2
27 Zendesk Contact Center Free planNoPaid from$19/moAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedsocial, web, mobile, voice, emailKnowledge base 3/8spec lines stated 6.2
28 Forethought Solve Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedchat, email, voice, SMS, Slack, mobile, APIKnowledge base 2/8spec lines stated 6.1
29 Hiver Free planYesPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 6.1
30 PolyAI Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedvoice, webchat, SMS, WhatsAppKnowledge base 2/8spec lines stated 6.1
31 Salesforce Service Cloud Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 6.1
32 Sierra Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedweb chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPTKnowledge base 2/8spec lines stated 6.1
33 Talkdesk Quality Management Free planNoPaid fromAI resolution modelTicketing workflowsNoRouting automationNoAgent assistanceNoChannels supportedomnichannelKnowledge baseNo 6/8spec lines stated 6.1
34 Zendesk AI Agents Free planNoPaid from$19/moAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedsocial, web, mobile, voice, email, messagingKnowledge base 3/8spec lines stated 6.0
35 Dixa Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 5.9
36 DropResolve Free planNoPaid fromAI resolution modelhybridTicketing workflowsNoRouting automationYesAgent assistanceYesChannels supportedemail, TelegramKnowledge baseYes 7/8spec lines stated 5.9
37 Front Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 5.9
38 Richpanel Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 5.9
39 Helpshift Free planPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 0/8spec lines stated 5.5
40 Sprinklr Service Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 5.4
41 Yuma AI Free planNoPaid fromAI resolution modelTicketing workflowsRouting automationAgent assistanceChannels supportedKnowledge base 1/8spec lines stated 5.2
Compare all 16 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | AI resolution model | Ticketing workflows |
|---|---|---|---|---|---|---|---|---|
| 26 | Kindly | 6.2 | No | hybrid | Yes | |||
| 27 | Zendesk Contact Center | 6.2 | No | $33/mo | No | 19 /mo | ||
| 28 | Forethought Solve | 6.1 | No | |||||
| 29 | Hiver | 6.1 | $25/mo | Yes | ||||
| 30 | PolyAI | 6.1 | No | |||||
| 31 | Salesforce Service Cloud | 6.1 | No | $25/mo | No | |||
| 32 | Sierra | 6.1 | No | |||||
| 33 | Talkdesk Quality Management | 6.1 | $165/mo | No | No | |||
| 34 | Zendesk AI Agents | 6.0 | No | $4.58/mo | No | 19 /mo | ||
| 35 | Dixa | 5.9 | No | €89/mo | No | |||
| 36 | DropResolve | 5.9 | No | €39/mo | No | hybrid | No | |
| 37 | Front | 5.9 | No | $25/mo | No | |||
| 38 | Richpanel | 5.9 | No | $0.20/mo | No | |||
| 39 | Helpshift | 5.5 | ||||||
| 40 | Sprinklr Service | 5.4 | No | |||||
| 41 | Yuma AI | 5.2 | No | $1,200/mo | No |