Alternatives to 8x8 X Series

It suits small and mid-sized sales and support teams handling customer calls across languages.

Genesys Cloud CX

It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

Teams suits people who need chat, meetings, calls, and screen sharing across desktop, mobile, and web.

Freshcaller suits customer-facing and internal teams that handle calls and need routing, call records, or Freshworks integrations.

Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features.

Quo

Quo suits organizations that need multiple business numbers and call-handling options across desktop and mobile platforms.

Avaya Experience Platform

It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

Broadvoice Cloud PBX

It suits mid-market teams needing cloud calling, managed routing, multi-site administration, and desktop or mobile communications.

Dialpad Connect

Dialpad Connect suits businesses that need calls, messaging, and meetings across desktop, mobile, and browser, with call routing and transcription.

Zoho Voice suits businesses that need cloud calling alongside contact center features, messaging, and CRM integrations.

3CX

3CX suits organizations looking for business communications across desktop and mobile platforms, with call routing and voicemail transcription.

Zoom Phone

Zoom describes use cases for IT administration, sales, retail, manufacturing, healthcare and customer experience teams.

GoTo Connect

GoTo Connect suits small, midsized, distributed, and multi-location businesses needing cloud telephony with meetings, messaging, customer channels, or contact-center tools.

Talkdesk CX Cloud

It suits contact-center teams needing voice and digital channels, workforce tools, analytics and helpdesk integrations.