UrbanGym

UrbanGym is browser-based gym-management software for Indian gyms, studios, chains, and franchises. It is best for operators who want membership, collections, and branch reporting together. Its multi-location tools are compelling, but fingerprint-terminal synchronization is not yet shipped.

Overview

UrbanGym combines member profiles, packages, renewals, check-ins, class attendance, and trainer sessions with payment and dues tracking. Staff can record collections made through Razorpay, UPI, cash, and bank transfers, while reminders and invoices help keep unpaid balances visible. That breadth makes it more useful as an operating system for a gym than as a narrow check-in or billing tool.

For owners overseeing branches, location-level KPI cards, consolidated revenue, and staff access scoped by location provide a practical way to compare and manage sites. The product is aimed at groups with 2 to 200 locations, but Scale supports only five; larger operators need custom-priced Enterprise.

Key features

Membership, attendance, and payments

The member and attendance tools cover routine administration across memberships, classes, and trainer sessions. Collection recording spans common payment methods in India, with dues reminders and invoices to support follow-up. Razorpay requires owner setup, so connecting it takes configuration rather than working out of the box.

Integrations and automation

SMS provider hooks and Google Calendar scheduling sync are labeled Beta, which makes them less dependable choices for workflows that cannot tolerate change. Biometric device registration and attendance-source support are present, but production synchronization with fingerprint terminals is not shipped. Gyms that depend on terminals to capture attendance should treat that as a deciding limitation.

UrbanGym also offers lead capture, follow-up and email automation, sales pipeline and retention automation, and SMS messaging, with a 500-contact limit. That cap may suit smaller acquisition and follow-up workflows, but is restrictive for a gym relying on a larger contact database.

Security and setup

The privacy policy says data is encrypted in transit and at rest, authentication uses OTP without stored passwords, and row-level database security and role-based access controls are enforced. UrbanGym describes its architecture as SOC 2-ready, not SOC 2 certified. It says it does not sell personal data or use it for targeted advertising, and shares data with service providers for operation and delivery. The site says setup can be completed in 48 hours, including member-data import and staff or trainer assignment to branches.

Pricing

UrbanGym has a free plan, paid subscriptions, and a 14-day trial of paid plans with no credit card required. Customers can cancel anytime.

PlanPriceLimits and supportFree₹0/month1 location, up to 50 members, 2 staff accounts, 100 SMS/month, community supportPro₹1,499/month or ₹14,990/year1 location, up to 500 members, 10 staff accounts, 1,000 SMS/month, priority supportScale₹3,999/month or ₹39,990/yearUp to 5 locations, unlimited members, 25 staff accounts, 5,000 SMS/month, dedicated onboardingEnterpriseCustom pricingUnlimited locations, members, and staff; custom SMS quotas; white-label option, API access, custom integrations, biometric device support, SLA guarantee, and dedicated account managerFree gives a small gym a no-cost way to manage one site, but its 50-member, two-staff, and 100-SMS ceilings leave little room to grow. Pro raises those caps for a larger single location, though it does not add branches. Scale is the relevant step for operators with multiple sites or more than 500 members; its five-location limit and 25 staff accounts may still rule it out for bigger chains. Enterprise is the route for unlimited scale and biometric device support, with custom pricing.

Platforms

UrbanGym runs on the web. That suits teams working through a browser, but it is not a fit for organizations requiring a native mobile app.

Who it's for

Choose UrbanGym if your gym needs membership administration, payment tracking, attendance, and location-level oversight in one web product. It is particularly well matched to Indian operators using the supported collection methods and to chains that fit within Scale's five-location ceiling. Look elsewhere if fingerprint-terminal synchronization is essential, or if your operation needs an app rather than web access.

Pros and cons

Pro: Membership, attendance, dues, and collection recording sit together, reducing the need to split routine gym administration across separate tools.

Pro: Location KPIs, consolidated revenue, and location-scoped staff access support multi-branch oversight.

Pro: A free tier and a 14-day, no-card paid-plan trial let smaller operators assess the workflow before committing.

Con: Fingerprint-terminal synchronization is not shipped, despite biometric device support being a concern for some gyms.

Con: SMS and Calendar integrations are Beta, and Razorpay needs owner setup.

Con: The 500-contact limit constrains lead and retention workflows, while Scale stops at five locations and 25 staff accounts.

Alternatives

Fitness CRM Software, Gym Marketing Software, and Gym Check-In Software are category guides for comparing products focused on those needs.

TatvaCRM is worth considering when a sales pipeline is the priority: its free plan includes 3 users, 1,000 records, 1 pipeline, and 100 MB storage, while UrbanGym's strength is gym operations and branch reporting.

Accolade Pro is an option for teams seeking Android and iOS alongside web access; its subscription fee and a separate setup fee apply.

BuddyPT Fitness CRM offers a free Starter tier for 10 clients, a narrower client cap for those who prioritize a fitness CRM over UrbanGym's branch administration.

Cratio CRM may suit buyers who want Android, iOS, web, or API access and can work with a minimum of five users; its Pro plan is ₹799/year, with 18% GST extra.

GymShakti uses member-based pricing: its Growing gyms tier costs ₹6/member/month for 26–50 members, with Starter-tier features.

MapleConnect is a web and API CRM alternative with a free core CRM and a flat $199/month Essential plan that includes automation.

Mywellness CRM is an alternative for teams considering its custom-program and on-demand-content plans.

Smarfle offers a $19/month month-to-month Solo plan for one user and up to 100 clients, with booking, calendar, and client management.

Verdict

UrbanGym is a strong choice for Indian gyms that want membership, billing, attendance, and branch-level reporting in one web system, especially when they can stay within Scale's five-location limit. Its clear case is operational coverage across sites; look elsewhere if production fingerprint-terminal sync is a requirement or if you need more than five branches without moving to custom pricing.