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SPECIFICTION
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Verint Voice of the Customer

verint.com

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Spec score 7.2 #13 of 19 in Feedback Analytics Software

What it is

Verint Voice of the Customer captures customer feedback across channels and helps turn it into insights and follow-up actions. It combines signals from surveys, speech interactions, text-based digital interactions, and website behavior to identify friction in customer journeys. Analytics include speech and text analysis, CX intelligence, predictive modeling, and sentiment analysis. Survey Management unifies information from customer and employee touchpoints and can trigger workflows based on survey data. The Web & Mobile offering analyzes digital journeys, detects customer struggles, and can respond in real time. Genie Bot lets analysts query unstructured data, while Data Insights Bot can generate dashboards from behavioral data. Automated actions may change workflows, provide real-time agent guidance, or adjust digital journeys. Verint says its Open Platform is built to integrate with leading CRM systems, CCaaS platforms, and data environments. The Enterprise CX offering is intended for organizations combining customer and contact center data for broader decisions. Verint lists Android, iOS, and web platforms. Pricing is not public; the product page directs prospective customers to request a demo or contact sales.

Spec sheet

Purpose
Verint Voice of the Customer combines speech, digital behavior and survey signals to detect customer friction and trigger actions.Read 9 Oct 2026 · verint.com
Intended users
The product is presented for organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels.Read 9 Oct 2026 · verint.com
Audience
The Enterprise CX offering is aimed at organizations seeking to combine customer and contact center data for enterprise-wide decisions.Read 8 Oct 2026 · verint.com
Integrations
Verint Integration Studio lists connectors for Salesforce, Microsoft, Workday and ServiceNow, and says its catalog includes more than 500 connectors across 300 vendors.Read 9 Oct 2026 · verint.com
Compliance
Verint's Trust Center lists SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5 and ISO 27001:2022 among its compliance items.Read 9 Oct 2026 · trust.verint.com
Support
Verint provides self-service and live product support through Verint Connect, including knowledgebase access, support tickets, documentation and training resources.Read 9 Oct 2026 · verint.com
Headquarters
Melville, New York, United StatesRead 28 Sep 2026 · verint.com
Founded
1994Read 28 Sep 2026 · verint.com
Analytics
Its AI-powered environment combines structured and unstructured data to reveal behaviors, trends and predictive signals.Read 9 Oct 2026 · verint.com
Automated actions
Tools can trigger workflow changes, real-time agent guidance and digital journey adjustments based on insights.Read 9 Oct 2026 · verint.com
Automated insights
Genie Bot lets analysts query unstructured data for insights, while Data Insights Bot can generate dashboards from behavioral data.Read 8 Oct 2026 · verint.com
Data sources
The product combines speech, digital behavior, and survey signals to detect friction across customer interactions.Read 8 Oct 2026 · verint.com
Digital experience
The Web & Mobile offering analyzes customer journeys across web, mobile and store experiences and supports real-time action.Read 9 Oct 2026 · verint.com
Federal offering
Verint says its FedRAMP Moderate authorized solutions for government agencies are hosted through partner TTEC.Read 9 Oct 2026 · verint.com
Feedback capture
It captures direct, indirect and inferred customer feedback across touchpoints and channels.Read 9 Oct 2026 · verint.com
Integration security
Verint says Integration Studio delivers integrations from a secure SOC 2 and PCI compliant cloud.Read 9 Oct 2026 · verint.com
Pricing
The product page directs prospective buyers to request a demo or contact sales and does not state a price.Read 8 Oct 2026 · verint.com
Pricing availability
The product page offers a demo and directs visitors to Contact Sales; it does not state a price.Read 9 Oct 2026 · verint.com
Security and compliance
Verint says its FedRAMP Moderate authorized solutions are hosted through its partner TTEC for federal departments and agencies.Read 8 Oct 2026 · verint.com
Survey management
Survey Management unifies customer and employee survey data and can trigger follow-up workflows using predictive models.Read 9 Oct 2026 · verint.com

Plans and prices

Custom Priced on request Contact Sales for a demo No public price listed Read 9 Oct 2026 · verint.com

Every Verint Voice of the Customer plan and price →

Strong points and limits

Strong points

  • Combines survey, speech, text, and website signals.
  • Includes sentiment and predictive analytics.
  • Survey data can trigger follow-up workflows.
  • Bots support queries and dashboard creation.
  • Supports real-time digital journey responses.

Limits

  • Pricing is available only on request.
  • A demo or sales contact is needed for pricing.
  • Federal solutions are hosted through partner TTEC.

Who it suits

It is aimed at organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels. Enterprise teams combining customer and contact center data may find its analytics and workflow tools relevant.

Verdict

Verint Voice of the Customer covers feedback analysis and actions across several interaction channels. Buyers should request a demo or contact sales to establish fit and pricing.

Where Specifiction places it

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