Tech riderRev. 9 Oct 2026

Verint Voice of the Customer

Ch 066.8of 29Voice of Customer Software

1Runs onAndroid, iOS, Web
2Feedback sourcesSurveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints
3Sentiment analysisYes
4Closed-loop workflowsYes

4 lines stated Written from the maker's own pages: verint.com

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The Verint Voice of the Customer homepage

Overview

Verint Voice of the Customer captures customer feedback across channels and helps turn it into insights and follow-up actions. It combines signals from surveys, speech interactions, text-based digital interactions, and website behavior to identify friction in customer journeys. Analytics include speech and text analysis, CX intelligence, predictive modeling, and sentiment analysis. Survey Management unifies information from customer and employee touchpoints and can trigger workflows based on survey data. The Web & Mobile offering analyzes digital journeys, detects customer struggles, and can respond in real time. Genie Bot lets analysts query unstructured data, while Data Insights Bot can generate dashboards from behavioral data. Automated actions may change workflows, provide real-time agent guidance, or adjust digital journeys. Verint says its Open Platform is built to integrate with leading CRM systems, CCaaS platforms, and data environments. The Enterprise CX offering is intended for organizations combining customer and contact center data for broader decisions. Verint lists Android, iOS, and web platforms. Pricing is not public; the product page directs prospective customers to request a demo or contact sales.

Who it is for

It is aimed at organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels. Enterprise teams combining customer and contact center data may find its analytics and workflow tools relevant.

What is good

Combines survey, speech, text, and website signals.
Includes sentiment and predictive analytics.
Survey data can trigger follow-up workflows.
Bots support queries and dashboard creation.
Supports real-time digital journey responses.

What to know first

Pricing is available only on request.
A demo or sales contact is needed for pricing.
Federal solutions are hosted through partner TTEC.

Verdict

Verint Voice of the Customer covers feedback analysis and actions across several interaction channels. Buyers should request a demo or contact sales to establish fit and pricing.

Verint Voice of the Customer plans and pricing

All plans

Custom Contact Sales for a demo No public price listed verint.com · 9 Oct 2026

Compared on voice of customer software

Feedback sources: Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpointsverint.com
Sentiment analysis: Yesverint.com
Closed-loop workflows: Yesverint.com

Facts

Purpose: Verint Voice of the Customer captures customer feedback across channels and turns it into insights and actions to improve customer experience.verint.com · 8 Oct 2026
Data sources: The product combines speech, digital behavior, and survey signals to detect friction across customer interactions.verint.com · 8 Oct 2026
Analytics: Its capabilities include speech analytics, text analytics, CX intelligence, and predictive modeling.verint.com · 8 Oct 2026
Survey management: Survey Management unifies data from customer and employee touchpoints and can trigger follow-up workflows based on survey data.verint.com · 8 Oct 2026
Digital experience: The Web & Mobile offering analyzes digital customer journeys and can detect struggles and take action in real time.verint.com · 8 Oct 2026
Automated insights: Genie Bot lets analysts query unstructured data for insights, while Data Insights Bot can generate dashboards from behavioral data.verint.com · 8 Oct 2026
Integrations: Verint says its Open Platform is built to integrate with leading CRM systems, CCaaS platforms, and data environments.verint.com · 8 Oct 2026
Security and compliance: Verint says its FedRAMP Moderate authorized solutions are hosted through its partner TTEC for federal departments and agencies.verint.com · 8 Oct 2026
Audience: The Enterprise CX offering is aimed at organizations seeking to combine customer and contact center data for enterprise-wide decisions.verint.com · 8 Oct 2026
Support: Verint’s site links customers to live product support and self-service options.verint.com · 8 Oct 2026
Pricing: The product page directs prospective buyers to request a demo or contact sales and does not state a price.verint.com · 8 Oct 2026
Feedback capture: It captures direct, indirect and inferred customer feedback across touchpoints and channels.verint.com · 9 Oct 2026
Automated actions: Tools can trigger workflow changes, real-time agent guidance and digital journey adjustments based on insights.verint.com · 9 Oct 2026
Integration security: Verint says Integration Studio delivers integrations from a secure SOC 2 and PCI compliant cloud.verint.com · 9 Oct 2026
Compliance: Verint's Trust Center lists SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5 and ISO 27001:2022 among its compliance items.trust.verint.com · 9 Oct 2026
Federal offering: Verint says its FedRAMP Moderate authorized solutions for government agencies are hosted through partner TTEC.verint.com · 9 Oct 2026
Intended users: The product is presented for organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels.verint.com · 9 Oct 2026
Pricing availability: The product page offers a demo and directs visitors to Contact Sales; it does not state a price.verint.com · 9 Oct 2026