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Support Analytics

Alternatives to Freshdesk

The tools Specifiction weighs against Freshdesk, from its list of support analytics, each with its plans, platforms and spec score.

  1. 01 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.8 Visit Specs
  2. 02 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.8 Visit Specs
  3. 03 GoTo Contact Center

    It suits contact center teams handling inbound and outbound calls alongside digital channels.

    From $29.95/mo Web · Windows · macOS · iOS
    8.7 Visit Specs
  4. 04 Five9 Interaction Analytics
    From $119/mo Web · API
    8.3 Visit Specs
  5. 05 Zoho Analytics

    It suits teams that need to combine data sources, build dashboards, and manage report access.

    From $24/mo Free plan Self-hosted
    8.2 Visit Specs
  6. 06 Chatdrill
    From $35/mo Free plan Web
    7.9 Visit Specs
  7. 07 Level AI Contact Center Analytics

    It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

    Web · API
    7.8 Visit Specs
  8. 08 ASAPP Interaction Intelligence

    It suits enterprise customer experience teams and large contact centers managing multiple channels, systems, and governed AI workflows.

    7.6 Visit Specs
  9. 09 CallMiner Eureka

    Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

    Web · API
    7.5 Visit Specs
  10. 10 Sprinklr Service
    Web · API
    7.5 Visit Specs
  11. 11 Sympoq
    From €49/mo Free plan API
    7.3 Visit Specs
  12. 12 Observe.AI Conversation Intelligence
    Web
    7.1 Visit Specs
  13. 13 Thematic
    From $2,083.33/mo Web · API
    7.1 Visit Specs
  14. 14 Verint Interaction Analytics
    7.0 Visit Specs
  15. 15 Salesforce Service Cloud
    From $25/mo API
    6.8 Visit Specs
  16. 16 NICE CXone
    From $0.25/mo Web
    6.6 Visit Specs
  17. 17 Squaretalk Contact Center Analytics
    From $25/mo Windows
    6.4 Visit Specs
  18. 18 Atlas by Nomic
    Web
    6.0 Visit Specs
  19. 19 Zendesk Explore
    From $19/mo Web
    6.0 Visit Specs
  20. 20 Bird Inbox Analytics
    Web
    5.9 Visit Specs
  21. 21 OpenText Contact Center Analytics
    Web
    5.7 Visit Specs
  22. 22 Querri
    Web
    5.6 Visit Specs
  23. 23 Qvasa SLA Management
    Web
    5.4 Visit Specs
  24. 24 Talkdesk Interaction & Quality Analytics
    Web
    5.4 Visit Specs

Freshdesk, head to head