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ITSM Software

Alternatives to Matrix42 Service Management

The tools Specifiction weighs against Matrix42 Service Management, from its list of itsm software, each with its plans, platforms and spec score.

  1. 01 Alloy Navigator

    Alloy Navigator suits IT service teams that need service workflows alongside asset management.

    From $19/mo Free trial Web · Windows · macOS · Linux
    9.3 Visit Specs
  2. 02 GLPI

    GLPI suits organizations that need ticketing, service workflows, and IT asset tracking.

    From €19/mo Free trial Open source Web · Windows · macOS · Linux
    9.2 Visit Specs
  3. 03 InvGate Service Desk

    It suits organizations coordinating service requests across IT and departments such as Facilities.

    From $41.67/mo Free trial Web · Windows · macOS · Linux
    9.2 Visit Specs
  4. 04 Jira
    From $7.91/mo Free plan Web · Windows · Linux · iOS
    9.2 Visit Specs
  5. 05 KIX

    KIX suits teams handling IT or enterprise service workflows, customer support, or field service.

    From €33/mo Free plan Open source Web · Windows · Linux · iOS
    9.2 Visit Specs
  6. 06 Freshservice

    It suits IT teams handling service desk, asset and IT operations work.

    From $19/mo Free trial Web · iOS · Android · API
    9.1 Visit Specs
  7. 07 ManageEngine ServiceDesk Plus

    It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

    From $10/mo Free trial Web · Windows · macOS · Linux
    9.0 Visit Specs
  8. 08 iTop
    Free plan Open source Web · Windows · macOS · Linux
    8.9 Visit Specs
  9. 09 SysAid

    SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

    From $89/mo Free trial Web · Windows · macOS · Linux
    8.7 Visit Specs
  10. 10 Alemba Service Manager

    ASM suits large and mid-sized organizations with mature, governed service operations, particularly in the public sector and regulated industries.

    Web · Windows · iOS · Android
    8.6 Visit Specs
  11. 11 TOPdesk

    TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

    From £51/mo Free trial Web · iOS · Android · API
    8.6 Visit Specs
  12. 12 Znuny

    It suits service teams seeking configurable ticket management with self-hosted or hosted deployment.

    From $374.92/mo Free plan Open source Web · Linux · API · Self-hosted
    8.5 Visit Specs
  13. 13 Vivantio

    It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

    From $49/mo Free plan Web · API · Self-hosted
    8.4 Visit Specs
  14. 14 SolarWinds Service Desk

    Service Desk suits teams managing IT incidents, assets, configuration records, and changes in a cloud platform.

    From $39/mo Free trial Web · iOS · Android · API
    8.0 Visit Specs
  15. 15 OTOBO
    From €325/mo Web · Linux · API · Self-hosted
    7.7 Visit Specs
  16. 16 TeamDynamix ITSM
    Web · iOS · Android · API
    6.5 Visit Specs
  17. 17 OpenText Service Management

    It suits organizations managing service requests and changes across IT and non-IT departments.

    Web · iOS · Android
    6.3 Visit Specs
  18. 18 ServiceNow ITSM
    Web · iOS · Android
    6.2 Visit Specs
  19. 19 OpenText Service Manager
    Web
    5.5 Visit Specs
  20. 20 USU IT Service Management
    Web
    5.3 Visit Specs

Matrix42 Service Management, head to head