Best Unity Contact Center Alternatives in 2026
Updated
20 tools from customer service gamification software ranked against Unity Contact Center on the same published basis.
- 2Unity Contact Center vs Vonage SMS API
- 3Unity Contact Center vs LiveAgent
- 4Unity Contact Center vs Freshdesk
- 5Unity Contact Center vs Genesys Workforce Engagement Management
- 6Unity Contact Center vs Hoopla
- 7Unity Contact Center vs BoardQ
- 8Unity Contact Center vs Gamifier
- 9Unity Contact Center vs MaestroQA
- 10Unity Contact Center vs RingCentral RingCX
- 11Unity Contact Center vs Five9 Interaction Analytics
- 12Unity Contact Center vs Scorebuddy Conversation Analytics
- 13Unity Contact Center vs TouchPoint One A-GAME Flex
- 14Unity Contact Center vs AmplifAI Quality Assurance
- 15Unity Contact Center vs DialedIn Agent Gamification
- 16Unity Contact Center vs OneContact Gamification
- 17Unity Contact Center vs Geckoboard
- 18Unity Contact Center vs Talkdesk CX Cloud
- 19Unity Contact Center vs Talkdesk Quality Management
- 20Unity Contact Center vs Trakdesk
- 21Unity Contact Center vs ZIZO
Unity Contact Center alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 2 | Vonage SMS API | 7.0 | No | — | Android, API, iOS, Web |
| 3 | LiveAgent | 6.9 | No | $15/mo | API |
| 4 | Freshdesk | 6.8 | Free plan | $19/mo | API |
| 5 | Genesys Workforce Engagement Management | 6.8 | No | £2.33/mo | Android, iOS, Mac, Web, Windows |
| 6 | Hoopla | 6.8 | No | — | Android, API, iOS, Web |
| 7 | BoardQ | 6.7 | Free plan | $8.99/mo | API, Web |
| 8 | Gamifier | 6.7 | No | $3/mo | API, iOS, Web |
| 9 | MaestroQA | 6.7 | Free plan | $185/mo | Browser, Web |
| 10 | RingCentral RingCX | 6.6 | No | $65/mo | API, Mac, Web, Windows |
| 11 | Five9 Interaction Analytics | 6.5 | No | $119/mo | API, Web |
| 12 | Scorebuddy Conversation Analytics | 6.5 | No | — | API, Web |
| 13 | TouchPoint One A-GAME Flex | 6.5 | No | $29.23/mo | Android, iOS, Web |
| 14 | AmplifAI Quality Assurance | 6.4 | No | — | API, self-hosted, Web |
| 15 | DialedIn Agent Gamification | 6.4 | No | $25/mo | Web, Windows |
| 16 | OneContact Gamification | 6.4 | No | — | Web |
| 17 | Geckoboard | 6.3 | No | $79/mo | Web, iOS, Android |
| 18 | Talkdesk CX Cloud | 6.3 | No | $85/mo | Web |
| 19 | Talkdesk Quality Management | 6.1 | No | $165/mo | Web |
| 20 | Trakdesk | 6.1 | No | $9.99/mo | API |
| 21 | ZIZO | 6.1 | No | — | Web |
Make your tool an alternative to Unity Contact Center
See the priceThe sponsored alternative slot on this page is labelled Sponsored.
Questions about Unity Contact Center alternatives
What is the best alternative to Unity Contact Center?
Vonage SMS API, number 2 in customer service gamification software with a score of 7.0 out of 10. The others here: LiveAgent, Freshdesk, Genesys Workforce Engagement Management and 16 more.
What is the best free alternative to Unity Contact Center?
Freshdesk is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.