Best Customer Experience Management Software in 2026
Updated
34 customer experience management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
34ranked
0free plans on this page
€1583.33/molowest paid tier
9 Oct 2026last checked
Input list Customer Experience Management Software 9 channels on this page · 21 of 72 spec lines stated by the makers
Ch Tool Free planPaid fromJourney mappingFeedback channelsText analyticsClosed-loop actionsExperience programsSupported languages Spec sheet Score
26 CXMEngine Free planNoPaid fromnot statedJourney mappingYesFeedback channelsnot statedText analyticsnot statedClosed-loop actionsnot statedExperience programsnot statedSupported languagesnot stated 2/8spec lines stated 6.3
27 Glanceable Free planNoPaid fromnot statedJourney mappingYesFeedback channelsomnichannelText analyticsYesClosed-loop actionsYesExperience programscustomerSupported languagesnot stated 6/8spec lines stated 6.3
28 OpenText Core Journey Free plannot statedPaid fromnot statedJourney mappingnot statedFeedback channelsnot statedText analyticsnot statedClosed-loop actionsnot statedExperience programsnot statedSupported languagesnot stated 0/8spec lines stated 6.3
29 WestCX Orchestrate Free plannot statedPaid fromnot statedJourney mappingYesFeedback channelsomnichannelText analyticsYesClosed-loop actionsYesExperience programsenterpriseSupported languagesnot stated 5/8spec lines stated 6.2
30 Sprinklr Unified-CXM Platform Free planNoPaid fromnot statedJourney mappingYesFeedback channelsomnichannelText analyticsYesClosed-loop actionsYesExperience programsenterpriseSupported languagesnot stated 6/8spec lines stated 5.8
31 Adobe CX Enterprise Free plannot statedPaid fromnot statedJourney mappingYesFeedback channelsnot statedText analyticsnot statedClosed-loop actionsnot statedExperience programsenterpriseSupported languagesnot stated 2/8spec lines stated 5.7
32 Forsta Visualizations Free plannot statedPaid fromnot statedJourney mappingnot statedFeedback channelsnot statedText analyticsnot statedClosed-loop actionsnot statedExperience programsnot statedSupported languagesnot stated 0/8spec lines stated 5.2
33 InMoment Free plannot statedPaid fromnot statedJourney mappingnot statedFeedback channelsnot statedText analyticsnot statedClosed-loop actionsnot statedExperience programsnot statedSupported languagesnot stated 0/8spec lines stated 5.2
34 Medallia Free plannot statedPaid fromnot statedJourney mappingnot statedFeedback channelsnot statedText analyticsnot statedClosed-loop actionsnot statedExperience programsnot statedSupported languagesnot stated 0/8spec lines stated 5.2
Compare all 9 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Journey mapping | Feedback channels |
|---|---|---|---|---|---|---|---|---|
| 26 | CXMEngine | 6.3 | No | — | No | — | Yes | — |
| 27 | Glanceable | 6.3 | No | €1583.33/mo | No | — | Yes | omnichannel |
| 28 | OpenText Core Journey | 6.3 | No | — | — | — | — | — |
| 29 | WestCX Orchestrate | 6.2 | No | — | — | — | Yes | omnichannel |
| 30 | Sprinklr Unified-CXM Platform | 5.8 | No | — | No | — | Yes | omnichannel |
| 31 | Adobe CX Enterprise | 5.7 | No | — | — | — | Yes | — |
| 32 | Forsta Visualizations | 5.2 | No | — | — | — | — | — |
| 33 | InMoment | 5.2 | No | — | — | — | — | — |
| 34 | Medallia | 5.2 | No | — | — | — | — | — |
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