Alternatives to Freshservice

Kissflow

Kissflow identifies process owners, IT business partners, enterprise architects, IT directors, and business analysts as users.

Keka suits organizations seeking HR, payroll, and talent functions in one system, with attendance tools for office, shift, or field teams.

Infor Workforce Management

Infor WFM is aimed at organizations with large frontline workforces, including healthcare, manufacturing, public sector, and retail organizations.

Avature

Avature is aimed at large enterprises with recruiting needs across multiple regions, brands, and role types.

Sunrise HRCM

HRCM suits HR or Shared Services teams handling employee cases, queries, requests and documentation.

It suits People operations teams and employees, managers, and HR, IT, or Finance staff coordinating work across departments.

LBi HR HelpDesk

It suits HR teams handling employee inquiries, especially organizations seeking self-service, case workflows and reporting.

Case IQ

Case IQ suits ethics, compliance, HR, security, fraud, and investigations teams.

ServiceNow HR Service Delivery

ServiceNow HR Service Delivery is presented for organizations seeking HR services and employee support across the employee lifecycle.

Darwinbox suits enterprises seeking HR tools across workforce operations, payroll, recruiting, talent, and people analytics.

It is presented for enterprise organizations and global workforces that need to manage HR cases across multiple channels.

Moveworks

It suits enterprises seeking permission-aware knowledge search and automated tasks across connected business systems.

Ramco HCM may suit organizations needing HR, time management, and payroll across multiple countries.

Neocase HR Case Management

It is aimed at HR Shared Services Centers and is described as supporting mid-sized and large organizations.