Best IT Help Desk Software in 2026
Updated
49 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
49ranked
0free plans on this page
$1/molowest paid tier
8 Oct 2026last checked
Input list IT Help Desk Software 24 channels on this page · 88 of 192 spec lines stated by the makers
Ch Tool Free planPaid fromSLA managementKnowledge baseEmployee portalAsset managementSingle sign-onApproval workflows Spec sheet Score
26 Atomicwork Free planNoPaid fromnot statedSLA managementYesKnowledge basenot statedEmployee portalnot statedAsset managementYesSingle sign-onnot statedApproval workflowsnot stated 3/8spec lines stated 6.5
27 Mojo Helpdesk Free planNoPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsYes 7/8spec lines stated 6.5
28 OTOBO Free planYesPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsYes 7/8spec lines stated 6.5
29 Genuity Telecom Expense ManagementGenuity Free planYesPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsnot stated 6/8spec lines stated 6.4
30 BOSSDesk Free planNoPaid from29/user/moSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsYes 8/8spec lines stated 6.3
31 Incident IQ Facilities Free planNoPaid fromnot statedSLA managementnot statedKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 1/8spec lines stated 6.3
32 SupportPal Free planNoPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementnot statedSingle sign-onYesApproval workflowsnot stated 5/8spec lines stated 6.3
33 Cireson Service Manager Free planNoPaid fromnot statedSLA managementnot statedKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsYes 6/8spec lines stated 6.2
34 Serviceaide ITSM Free planNoPaid fromnot statedSLA managementnot statedKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 1/8spec lines stated 6.2
35 ServiceNow ITSM Free planNoPaid fromnot statedSLA managementnot statedKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 1/8spec lines stated 6.1
36 Track-It! Free planNoPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onnot statedApproval workflowsYes 6/8spec lines stated 6.1
37 HelpMaster Free planNoPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsYes 7/8spec lines stated 5.8
38 Marval MSM Free plannot statedPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onYesApproval workflowsYes 6/8spec lines stated 5.8
39 Request Tracker Free planYesPaid fromnot statedSLA managementYesKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.8
40 Rezolve.ai Employee Service Desk Free planNoPaid fromnot statedSLA managementnot statedKnowledge baseYesEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.8
41 Spiceworks Cloud Help Desk Free planYesPaid fromnot statedSLA managementnot statedKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onNoApproval workflowsnot stated 2/8spec lines stated 5.8
42 EasyVista Self Help Free planNoPaid fromnot statedSLA managementnot statedKnowledge baseYesEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.7
43 HelpSpot Free planNoPaid fromnot statedSLA managementYesKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.7
44 osTicket Free planYesPaid fromnot statedSLA managementYesKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.7
45 UniDesk Free plannot statedPaid fromnot statedSLA managementYesKnowledge baseYesEmployee portalYesAsset managementYesSingle sign-onnot statedApproval workflowsYes 5/8spec lines stated 5.7
46 Alemba Service Manager Free plannot statedPaid fromnot statedSLA managementnot statedKnowledge baseYesEmployee portalnot statedAsset managementYesSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.6
47 NinjaOne Free planNoPaid fromnot statedSLA managementnot statedKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 1/8spec lines stated 5.5
48 ServiceTonic Free planNoPaid fromnot statedSLA managementYesKnowledge basenot statedEmployee portalnot statedAsset managementnot statedSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.5
49 USU IT Service Management Free plannot statedPaid fromnot statedSLA managementnot statedKnowledge baseYesEmployee portalnot statedAsset managementYesSingle sign-onnot statedApproval workflowsnot stated 2/8spec lines stated 5.5
Compare all 24 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | SLA management | Knowledge base |
|---|---|---|---|---|---|---|---|---|
| 26 | Atomicwork | 6.5 | No | $1/mo | No | — | Yes | — |
| 27 | Mojo Helpdesk | 6.5 | No | $14/mo | No | — | Yes | Yes |
| 28 | OTOBO | 6.5 | No | €325/mo | Yes | — | Yes | Yes |
| 29 | Genuity Telecom Expense Management | 6.4 | No | $39.99/mo | Yes | — | Yes | Yes |
| 30 | BOSSDesk | 6.3 | No | $29/mo | No | 29 /user/mo | Yes | Yes |
| 31 | Incident IQ Facilities | 6.3 | No | — | No | — | — | — |
| 32 | SupportPal | 6.3 | No | — | No | — | Yes | Yes |
| 33 | Cireson Service Manager | 6.2 | No | — | No | — | — | Yes |
| 34 | Serviceaide ITSM | 6.2 | No | — | No | — | — | — |
| 35 | ServiceNow ITSM | 6.1 | No | — | No | — | — | — |
| 36 | Track-It! | 6.1 | No | — | No | — | Yes | Yes |
| 37 | HelpMaster | 5.8 | No | — | No | — | Yes | Yes |
| 38 | Marval MSM | 5.8 | No | — | — | — | Yes | Yes |
| 39 | Request Tracker | 5.8 | No | — | Yes | — | Yes | — |
| 40 | Rezolve.ai Employee Service Desk | 5.8 | No | — | No | — | — | Yes |
| 41 | Spiceworks Cloud Help Desk | 5.8 | No | — | Yes | — | — | — |
| 42 | EasyVista Self Help | 5.7 | No | — | No | — | — | Yes |
| 43 | HelpSpot | 5.7 | No | — | No | — | Yes | — |
| 44 | osTicket | 5.7 | No | — | Yes | — | Yes | — |
| 45 | UniDesk | 5.7 | No | — | — | — | Yes | Yes |
| 46 | Alemba Service Manager | 5.6 | No | — | — | — | — | Yes |
| 47 | NinjaOne | 5.5 | No | — | No | — | — | — |
| 48 | ServiceTonic | 5.5 | No | — | No | — | Yes | — |
| 49 | USU IT Service Management | 5.5 | No | — | — | — | — | Yes |
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