Call & Contact Center Software

Alternatives to eGain Contact Center

The tools Specifiction weighs against eGain Contact Center, from its list of call & contact center software, each with its plans, platforms and spec score.

01 Agentforce Contact Center
It suits teams that need contact-center tools across web and mobile, alongside workforce management.

From $50/mo Free trial Web · iOS · Android · API
9.3 Visit Specs
02 Amazon Connect
It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

Free trial Web · iOS · Android · API
9.2 Visit Specs
03 Genesys Cloud CX
It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

From $75/mo Free trial Web · Windows · macOS · Linux
9.0 Visit Specs
04 Microsoft Dynamics 365 Sales
From $4/mo Free trial Web · iOS · Android · API
8.8 Visit Specs
05 Daktela Contact Center
Daktela suits customer-service teams that need multiple communication channels, automation and contact-centre tools.

From €12/mo Free trial Web · Windows · macOS · iOS
8.7 Visit Specs
06 Avaya Experience Platform
It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

From $48/mo Web · API · Self-hosted
8.6 Visit Specs
07 Ringflow Contact Center
From $7.99/mo Free trial Web · iOS · Android
8.5 Visit Specs
08 Google Contact Center AI Platform
It suits organizations routing voice and digital support interactions that need CRM connections, embedded app experiences, or AI-assisted contact-center capabilities.

Free trial Web · iOS · Android · API
8.3 Visit Specs
09 Five9 Interaction Analytics
From $119/mo Web · API
8.2 Visit Specs
10 GOautodial
From $30/mo Web · Linux · API · Self-hosted
8.2 Visit Specs
11 Odigo
Odigo Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users.

From €40/mo Free trial Web · iOS · Android · API
8.2 Visit Specs
12 Twilio Flex
From $1/mo Free trial Web · API · Self-hosted
8.1 Visit Specs
13 RingQ
Free trial Web · Windows · macOS · iOS
8.0 Visit Specs
14 Bright Pattern Contact Center
Web · Windows · macOS · API
7.9 Visit Specs
15 UJET
From $65/mo Free trial Web · iOS · Android · API
7.9 Visit Specs
16 Alvaria Cloud
It suits enterprise contact centers that need multiple communication channels, workforce tools, and reporting.

Web · API
7.8 Visit Specs
17 Zoom Contact Center
Zoom Contact Center suits teams managing customer interactions across voice and digital channels.

From $69/mo Web · Windows · macOS · iOS
7.6 Visit Specs
18 RingCX AI Workforce Management
It suits contact centers that need to forecast demand, plan staffing across channels, monitor adherence, and give agents schedule self-service.

From $65/mo Web · iOS · Android · API
7.5 Visit Specs
19 VCC Live
From $50/mo Web · Windows · Android · API
7.4 Visit Specs
20 Diabolocom
From $60/mo Web
7.3 Visit Specs
21 TCN Operator
Web · API
7.3 Visit Specs
22 Vocalcom Hermes360
Web · API · Self-hosted
7.3 Visit Specs
23 storm CONTACT
Web · API
7.2 Visit Specs
24 Talkdesk CX Cloud
It suits contact-center teams needing voice and digital channels, workforce tools, analytics and helpdesk integrations.

From $85/mo Web
6.8 Visit Specs
25 NICE CXone
From $0.25/mo Web
6.6 Visit Specs
26 Ozonetel CloudAgent
Web
6.5 Visit Specs
27 ServiceNow Contact Center
Web · iOS · Android
5.6 Visit Specs
28 Mitel MiContact Center

5.5 Visit Specs

eGain Contact Center, head to head