Customer Service - Midmarket Software
Alternatives to AzureDesk
The tools Specifiction weighs against AzureDesk, from its list of customer service - midmarket software, each with its plans, platforms and spec score.
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Front From $25/mo Free trial Web · Windows · macOS · iOS9.2 Visit Specs - 02
HelpCrunch From $15/mo Free trial Web · macOS · iOS · Android9.1 Visit Specs - 03
Deskpro Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting.
From $39/mo Free trial Web · iOS · Android · API9.0 Visit Specs - 04
Freshdesk Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.
From $19/mo Free plan API8.9 Visit Specs - 05 Jitbit Helpdesk
Jitbit Helpdesk suits internal IT and customer support teams that need to track requests across email, chat, and portal channels.
From $24/mo Free trial Web · Windows · Linux · iOS8.9 Visit Specs - 06
FreeScout It suits organizations seeking a self-hosted customer support workspace with shared conversations and no listed caps on agents, tickets, or mailboxes.
Free plan Web · iOS · Android · API8.8 Visit Specs - 07
Help Scout Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.
From $25/mo Free plan API8.8 Visit Specs - 08 Intercom
Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.
From $0.99/mo Free trial Web · iOS · Android8.7 Visit Specs - 09 Vision Helpdesk
Vision Helpdesk suits businesses handling support across multiple channels, and organizations managing IT service work.
From $8/mo Free trial Web · Windows · Linux · iOS8.6 Visit Specs - 10
Re:amaze Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.
From $29/mo Free trial Web · iOS · Android · API8.5 Visit Specs - 11
LiveAgent LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.
From $15/mo Free trial API8.4 Visit Specs - 12
Znuny Znuny suits service teams that need configurable ticket workflows across customer support and IT.
From $374.92/mo Free plan Web · Linux · API · Self-hosted8.4 Visit Specs - 13
Gorgias Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.
Free trial Web · iOS · Android · API8.3 Visit Specs - 14
osTicket osTicket suits teams that need to route support inquiries from email, web forms or API and want to host the system themselves.
From $12/mo Free plan Web · API · Self-hosted8.2 Visit Specs - 15
SupportBee From $20/mo Free trial Web · API8.0 Visit Specs - 16
Kustomer Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.
Web · iOS · Android · API7.9 Visit Specs - 17
Pega Customer Service Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.
Free trial Web · iOS · Android · API7.8 Visit Specs - 18
Gladly Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.
Web · API7.7 Visit Specs - 19 ManageEngine SupportCenter Plus From $100/mo Free plan API7.4 Visit Specs
- 20 ProProfs Help Desk From $29.99/mo Free plan API7.4 Visit Specs
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Dixa From €89/mo API7.3 Visit Specs - 22
HappyFox Help Desk From $24/mo API7.3 Visit Specs - 23
Hiver From $25/mo API7.1 Visit Specs - 24
Zoho Desk It suits support teams that need a shared inbox, help center, customer portal, and ticket automation.
From ₹420/mo Free plan API7.1 Visit Specs - 25
TeamSupport From $45/mo API6.9 Visit Specs - 26
Richpanel From $0.20/mo API6.8 Visit Specs - 27
UVdesk API6.7 Visit Specs - 28
Zammad API6.2 Visit Specs - 29 Zendesk AI Agents From $4.58/mo Web6.0 Visit Specs