Customer Interaction Analytics Software

Alternatives to Enterpret

The tools Specifiction weighs against Enterpret, from its list of customer interaction analytics software, each with its plans, platforms and spec score.

01 Avoma
Avoma suits teams that need meeting capture, transcription, summaries, and action items across the listed meeting platforms.

From $19/mo Free plan Web · macOS · iOS · Android
9.5 Visit Specs
02 MaestroQA
From $185/mo Free plan Web · Windows · macOS · API
9.0 Visit Specs
03 Convin
Convin suits contact center teams that need conversation recording and analysis across several channels or languages.

Free plan Web · iOS · Android · API
8.8 Visit Specs
04 Cresta
Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

From $12,500/mo Web · API · Browser extension
8.5 Visit Specs
05 Qualtrics
The free account suits an individual needing a small survey allowance.

From $420/mo Free plan API
8.4 Visit Specs
06 Scorebuddy Conversation Analytics
It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

From $24/mo Free trial Web · API
8.3 Visit Specs
07 Jiminny
Jiminny suits sales teams that want recorded conversation summaries, CRM-connected insights, and coaching or deal-risk signals.

From $42/mo Free trial Web · Windows · macOS · iOS
8.1 Visit Specs
08 Chattermill
Chattermill is intended for enterprise CX, insights, product, and customer-support teams that need to analyze feedback across multiple channels.

Web · API
7.9 Visit Specs
09 Clootrack
Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.

Free trial Web · API · Self-hosted
7.9 Visit Specs
10 Clari Copilot
Clari presents Copilot for sales representatives, coaching teams, and broader go-to-market or revenue teams that need conversation guidance and CRM-connected buyer signals.

Web · API
7.7 Visit Specs
11 ASAPP Interaction Intelligence
It suits enterprise customer experience teams and large contact centers managing multiple channels, systems, and governed AI workflows.

7.6 Visit Specs
12 Level AI Contact Center Analytics
It suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting across conversations and performance data.

Web · API
7.6 Visit Specs
13 Medallia
Medallia suits enterprises managing customer or employee experience, contact center, or market research programs.

Web · iOS · Android · API
7.2 Visit Specs
14 Modjo
Modjo is designed for revenue teams, with the pricing page describing it as optimal from three sales representatives.

Web · API · Browser extension
7.2 Visit Specs
15 SentiSum
From $8,333.33/mo Web · API
7.1 Visit Specs
16 Thematic
From $2,083.33/mo Web · API
7.0 Visit Specs
17 CallMiner Analyze
Web
6.9 Visit Specs
18 Invoca
Web · API
6.9 Visit Specs
19 Observe.AI Conversation Intelligence
Web
6.9 Visit Specs
20 Salesken
Web
6.9 Visit Specs
21 Stratifyd
From $1,666.67/mo Web
6.9 Visit Specs
22 Verint Speech Analytics
It is aimed at call centers, BPOs, and industries including banking, insurance, finance, healthcare, retail, and e-commerce.

Web · Self-hosted
6.7 Visit Specs
23 Twilio Conversation Intelligence
It suits teams that need browser-based analysis of conversations across channels.

From $0.01/mo Free plan Web
6.6 Visit Specs
24 EvaluAgent
Web
6.3 Visit Specs
25 Gong Engage
Web · iOS · Android
6.0 Visit Specs
26 InMoment
Web · iOS · Android
5.9 Visit Specs
27 NICE Interaction Analytics
Web
5.9 Visit Specs
28 Sprinklr Insights
Web
5.4 Visit Specs

Enterpret, head to head