Best OTRS Alternatives in 2026

Updated October 2026

20 tools from IT knowledge base software ranked against OTRS on the same published basis.

1
GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo7.6
OTRS vs GLPI
2
Jitbit Helpdesk Free trial AndroidapiiOSLinuxself-hosted $24/mo7.5
OTRS vs Jitbit Helpdesk
3
Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.5
OTRS vs Matrix42 FastViewer
4
CompassDocs Free plan apiLinuxMacself-hostedWeb $8/mo7.3
OTRS vs CompassDocs
5
iTop Free plan apiLinuxMacself-hostedWeb Free7.3
OTRS vs iTop
6
SuperOps Free trial AndroidiOSLinuxMacWeb $1.50/mo7.3
OTRS vs SuperOps
7
Tango Free plan extensionMacWebWin $1.25/mo7.3
OTRS vs Tango
8
Hudu Free trial AndroidapiextensioniOSself-hosted $27/mo7.2
OTRS vs Hudu
9
Scribe Free plan apiextensionMacWebWin $1,713/mo7.2
OTRS vs Scribe
10
Docusnap Free trial apiLinuxMacself-hostedWeb €38.75/mo7.1
OTRS vs Docusnap
11
Freshservice Free trial AndroidapiiOSWeb $19/mo7.1
OTRS vs Freshservice
12
Liongard Free trial apiLinuxMacWebWin 7.1
OTRS vs Liongard
13
Alloy Navigator Free trial AndroidapiiOSself-hostedWeb $19/mo7.0
OTRS vs Alloy Navigator
14
Giva ChangeManager Free trial AndroidapiiOSWeb $6.33/mo7.0
OTRS vs Giva ChangeManager
15
Hornbill IT Asset Management AndroidapiiOSWebWin 7.0
OTRS vs Hornbill IT Asset Management
16
InvGate Service Desk Free trial apiLinuxself-hostedWebWin $41.67/mo6.9
OTRS vs InvGate Service Desk
17
ITFlow Free plan apiLinuxself-hostedWeb Free6.9
OTRS vs ITFlow
18
SolarWinds Service Desk Free trial AndroidapiiOSWeb $39/mo6.9
OTRS vs SolarWinds Service Desk
19
TeamDynamix DEX LinuxMacWebWin 6.9
OTRS vs TeamDynamix DEX
20
TOPdesk Free trial AndroidapiiOSself-hostedWeb £51/mo6.9
OTRS vs TOPdesk

OTRS alternatives compared

#	Tool	Score	Free plan	From	Runs on
1	GLPI	7.6	No	€19/mo	Android, API, Linux, Mac, self-hosted, Web, Windows
2	Jitbit Helpdesk	7.5	No	$24/mo	Android, API, iOS, Linux, self-hosted, Web, Windows
3	Matrix42 FastViewer	7.5	No	€45/mo	Android, iOS, Mac, self-hosted, Web, Windows
4	CompassDocs	7.3	Free plan	$8/mo	API, Linux, Mac, self-hosted, Web, Windows
5	iTop	7.3	Free plan	Free	API, Linux, Mac, self-hosted, Web, Windows
6	SuperOps	7.3	No	$1.50/mo	Android, iOS, Linux, Mac, Web, Windows
7	Tango	7.3	Free plan	$1.25/mo	Browser, Mac, Web, Windows
8	Hudu	7.2	No	$27/mo	Android, API, Browser, iOS, self-hosted, Web
9	Scribe	7.2	Free plan	$1,713/mo	API, Browser, Mac, Web, Windows
10	Docusnap	7.1	No	€38.75/mo	API, Linux, Mac, self-hosted, Web, Windows
11	Freshservice	7.1	No	$19/mo	Android, API, iOS, Web
12	Liongard	7.1	No	—	API, Linux, Mac, Web, Windows
13	Alloy Navigator	7.0	No	$19/mo	Android, API, iOS, self-hosted, Web, Windows
14	Giva ChangeManager	7.0	No	$6.33/mo	Android, API, iOS, Web
15	Hornbill IT Asset Management	7.0	No	—	Android, API, iOS, Web, Windows
16	InvGate Service Desk	6.9	No	$41.67/mo	API, Linux, self-hosted, Web, Windows
17	ITFlow	6.9	Free plan	Free	API, Linux, self-hosted, Web
18	SolarWinds Service Desk	6.9	No	$39/mo	Android, API, iOS, Web
19	TeamDynamix DEX	6.9	No	—	Linux, Mac, Web, Windows
20	TOPdesk	6.9	No	£51/mo	Android, API, iOS, self-hosted, Web

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Questions about OTRS alternatives

What is the best alternative to OTRS?

GLPI, number 1 in IT knowledge base software with a score of 7.6 out of 10. The others here: Jitbit Helpdesk, Matrix42 FastViewer, CompassDocs and 16 more.

What is the best free alternative to OTRS?

CompassDocs is the best-ranked alternative with a free plan. 5 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.