Alternatives to Dialpad Workforce Management

Daktela WFM

It suits contact centre teams that need demand forecasts, agent scheduling and workforce coverage monitoring.

Amazon Connect

It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features.

Aspect Workforce

It is aimed at enterprise contact centers coordinating large agent teams across multiple locations.

WEM is intended for contact centre agents, supervisors, planners and managers who need workforce scheduling, performance, quality or reporting capabilities.

GetWFM

It is aimed at inbound, outbound, multichannel, and BPO contact centers.

8x8 Contact Center

The platform suits contact centers that need voice and digital channels, agent assistance, analytics, and workforce planning.

SingleComm Workforce

It is aimed at contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering sectors.

Assembled

Assembled is intended for customer-support leaders coordinating internal, outsourced, and AI agents with forecasting and automation needs.

QStory Workforce Management

QStory serves contact centers ranging from small teams to large enterprises, including organizations in financial services, telecom, retail, healthcare, travel, public sector, and BPO.

Eleveo Workforce Management

Eleveo WFM suits contact centers coordinating forecasts and schedules across channels, skills and remote or on-site teams.

It suits contact centers that need to forecast demand, plan staffing across channels, monitor adherence, and give agents schedule self-service.

Vantage Point suits enterprise operations that need workforce planning across contact-center, front-office, back-office, or multiple sites.

It suits contact centers and outsourcers needing forecasting, scheduling, adherence, and intraday workforce management.

Verint Workforce Management

It suits workforce analysts and organizations balancing customer, employee, and organizational needs across contact centers, back offices, branches, or stores.

Puzzel Workforce Management

This platform suits contact centre managers and resource planners forecasting demand and coordinating skilled staffing.

TCN presents this product for contact centres planning staffing, controlling labour costs, and managing agent schedules across multiple channels.