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Best ServiceNow Enterprise Service Management Alternatives in 2026

Updated

20 tools from enterprise service management software ranked against ServiceNow Enterprise Service Management on the same published basis.

  1. 1
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.6
    ServiceNow Enterprise Service Management vs Matrix42 FastViewer
  2. 2
    Alemba Service Manager AndroidapiiOSself-hostedWeb 7.2
    ServiceNow Enterprise Service Management vs Alemba Service Manager
  3. 3
    Automation Anywhere Document Automation Free plan apiMacWebWin Free7.2
    ServiceNow Enterprise Service Management vs Automation Anywhere Document Automation
  4. 4
    Gfacility Free trial AndroidapiiOSWeb 7.2
    ServiceNow Enterprise Service Management vs Gfacility
  5. 5
    Freshservice Free trial AndroidapiiOSWeb $19/mo7.1
    ServiceNow Enterprise Service Management vs Freshservice
  6. 6
    Hornbill IT Asset Management AndroidapiiOSWebWin 7.1
    ServiceNow Enterprise Service Management vs Hornbill IT Asset Management
  7. 7
    HaloITSM Free trial AndroidapiiOSself-hostedWeb $83333.33/mo7.0
    ServiceNow Enterprise Service Management vs HaloITSM
  8. 8
    IFS Enterprise Service Management AndroidiOSWebWin 7.0
    ServiceNow Enterprise Service Management vs IFS Enterprise Service Management
  9. 9
    InvGate Service Desk Free trial apiLinuxself-hostedWebWin $41.67/mo7.0
    ServiceNow Enterprise Service Management vs InvGate Service Desk
  10. 10
    TeamDynamix DEX LinuxMacWebWin 7.0
    ServiceNow Enterprise Service Management vs TeamDynamix DEX
  11. 11
    Vivantio apiself-hostedWeb $49/mo7.0
    ServiceNow Enterprise Service Management vs Vivantio
  12. 12
    iET Enterprise Service Management AndroidapiiOSWebWin 6.9
    ServiceNow Enterprise Service Management vs iET Enterprise Service Management
  13. 13
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo6.9
    ServiceNow Enterprise Service Management vs ManageEngine ServiceDesk Plus
  14. 14
    SysAid Free trial AndroidapiiOSself-hostedWeb $89/mo6.9
    ServiceNow Enterprise Service Management vs SysAid
  15. 15
    TOPdesk Free trial AndroidapiiOSself-hostedWeb £51/mo6.9
    ServiceNow Enterprise Service Management vs TOPdesk
  16. 16
    Xurrent IMR Free trial AndroidapiiOSWeb $6/mo6.9
    ServiceNow Enterprise Service Management vs Xurrent IMR
  17. 17
    Ivanti Neurons for Enterprise Service Management AndroidapiiOSWeb 6.8
    ServiceNow Enterprise Service Management vs Ivanti Neurons for Enterprise Service Management
  18. 18
    USU Knowledge Management apiLinuxself-hostedWebWin 6.8
    ServiceNow Enterprise Service Management vs USU Knowledge Management
  19. 19
    ServiceCore AndroidapiiOSself-hostedWeb 6.7
    ServiceNow Enterprise Service Management vs ServiceCore
  20. 20
    ZentraITSM Free trial apiself-hostedWeb $19/mo6.7
    ServiceNow Enterprise Service Management vs ZentraITSM

ServiceNow Enterprise Service Management alternatives compared

#ToolScoreFree planFromRuns on
1Matrix42 FastViewer7.6No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
2Alemba Service Manager7.2Android, API, iOS, self-hosted, Web, Windows
3Automation Anywhere Document Automation7.2Free planFreeAPI, Mac, Web, Windows
4Gfacility7.2NoAndroid, API, iOS, Web
5Freshservice7.1No$19/moAndroid, API, iOS, Web
6Hornbill IT Asset Management7.1Android, API, iOS, Web, Windows
7HaloITSM7.0No$83333.33/moAndroid, API, iOS, self-hosted, Web
8IFS Enterprise Service Management7.0Android, iOS, Web, Windows
9InvGate Service Desk7.0No$41.67/moAPI, Linux, self-hosted, Web, Windows
10TeamDynamix DEX7.0Linux, Mac, Web, Windows
11Vivantio7.0$49/moAPI, self-hosted, Web
12iET Enterprise Service Management6.9Android, API, iOS, Web, Windows
13ManageEngine ServiceDesk Plus6.9$13/moAndroid, iOS, Linux, Mac, Web, Windows
14SysAid6.9No$89/moAndroid, API, iOS, self-hosted, Web
15TOPdesk6.9No£51/moAndroid, API, iOS, self-hosted, Web
16Xurrent IMR6.9No$6/moAndroid, API, iOS, Web
17Ivanti Neurons for Enterprise Service Management6.8Android, API, iOS, Web
18USU Knowledge Management6.8API, Linux, self-hosted, Web, Windows
19ServiceCore6.7Android, API, iOS, self-hosted, Web
20ZentraITSM6.7No$19/moAPI, self-hosted, Web
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Questions about ServiceNow Enterprise Service Management alternatives

What is the best alternative to ServiceNow Enterprise Service Management?

Matrix42 FastViewer, number 1 in enterprise service management software with a score of 7.6 out of 10. The others here: Alemba Service Manager, Automation Anywhere Document Automation, Gfacility and 16 more.

What is the best free alternative to ServiceNow Enterprise Service Management?

Automation Anywhere Document Automation is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.