Best ShiftPilot WFM Alternatives in 2026
Updated
20 tools from contact center workforce management software ranked against ShiftPilot WFM on the same published basis.
- 1ShiftPilot WFM vs Daktela WFM
- 2ShiftPilot WFM vs Webex App
- 3ShiftPilot WFM vs Amazon Connect
- 4ShiftPilot WFM vs Dialpad Workforce Management
- 5ShiftPilot WFM vs Mitel Secure Cloud
- 6ShiftPilot WFM vs Nextiva
- 7ShiftPilot WFM vs 8x8 Contact Center
- 8ShiftPilot WFM vs Genesys Workforce Engagement Management
- 9ShiftPilot WFM vs Avaya Aura Private Cloud
- 10ShiftPilot WFM vs GetWFM
- 11ShiftPilot WFM vs RingCentral RingCX
- 12ShiftPilot WFM vs Avaya Workforce Engagement Workforce Management
- 13ShiftPilot WFM vs FrontLine Atlas
- 14ShiftPilot WFM vs Pipkins Vantage Point
- 15ShiftPilot WFM vs QStory Workforce Management
- 16ShiftPilot WFM vs RingCX AI Workforce Management
- 17ShiftPilot WFM vs Verint Workforce Management
- 18ShiftPilot WFM vs Agentforce Contact Center
- 19ShiftPilot WFM vs Aspect Workforce
- 20ShiftPilot WFM vs Enghouse CCaaS
ShiftPilot WFM alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Daktela WFM | 7.7 | Free plan | €20/mo | Android, API, iOS, Mac, Web, Windows |
| 2 | Webex App | 7.7 | Free plan | Free | Android, iOS, Mac, Web, Windows |
| 3 | Amazon Connect | 7.2 | No | Android, API, iOS, Web | |
| 4 | Dialpad Workforce Management | 7.2 | $95/mo | Android, Browser, iOS, Mac, Web, Windows | |
| 5 | Mitel Secure Cloud | 7.2 | Android, iOS, Mac, Web, Windows | ||
| 6 | Nextiva | 7.0 | No | $15/mo | Android, Browser, iOS, Linux, Mac, Web, Windows |
| 7 | 8x8 Contact Center | 6.9 | Android, API, iOS, Mac, Web, Windows | ||
| 8 | Genesys Workforce Engagement Management | 6.9 | No | £2.33/mo | Android, iOS, Mac, Web, Windows |
| 9 | Avaya Aura Private Cloud | 6.8 | Android, API, iOS, Mac, Web, Windows | ||
| 10 | GetWFM | 6.7 | Free plan | Free | API, Web |
| 11 | RingCentral RingCX | 6.7 | No | $65/mo | API, Mac, Web, Windows |
| 12 | Avaya Workforce Engagement Workforce Management | 6.6 | Android, iOS, self-hosted, Web | ||
| 13 | FrontLine Atlas | 6.6 | No | $15/mo | API, Web |
| 14 | Pipkins Vantage Point | 6.6 | iOS, Mac, Web | ||
| 15 | QStory Workforce Management | 6.6 | Android, iOS, Web | ||
| 16 | RingCX AI Workforce Management | 6.6 | $65/mo | Android, API, iOS, Web | |
| 17 | Verint Workforce Management | 6.6 | Android, API, iOS, Web | ||
| 18 | Agentforce Contact Center | 6.5 | No | $50/mo | Web, iOS, Android |
| 19 | Aspect Workforce | 6.5 | Android, API, iOS, self-hosted, Web | ||
| 20 | Enghouse CCaaS | 6.4 | API, Web |
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Questions about ShiftPilot WFM alternatives
What is the best alternative to ShiftPilot WFM?
Daktela WFM, number 1 in contact center workforce management software with a score of 7.7 out of 10. The others here: Webex App, Amazon Connect, Dialpad Workforce Management and 16 more.
What is the best free alternative to ShiftPilot WFM?
Daktela WFM is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.