Specifiction
For vendors
AdvertiseTop spots, featured rows, home sponsor Get listedAdd a product we don't cover yet Claim a listingFree: verify the domain, then correct your page Vendor dashboardNumbers, orders and placements
List your tool
Vendor dashboard

Best Zendesk Contact Center Alternatives in 2026

Updated

20 tools from call center software ranked against Zendesk Contact Center on the same published basis.

  1. 1
    Freshcaller Free plan AndroidiOSWeb $15/mo8.8
    Zendesk Contact Center vs Freshcaller
  2. 2
    Amazon Connect Free trial AndroidapiiOSWeb 8.7
    Zendesk Contact Center vs Amazon Connect
  3. 3
    Dialpad Support Free trial AndroidapiextensioniOSMac $8,095/mo8.6
    Zendesk Contact Center vs Dialpad Support
  4. 4
    Genesys Cloud CX WebWinMaciOSAndroid $75/mo8.5
    Zendesk Contact Center vs Genesys Cloud CX
  5. 5
    Zoom Contact Center AndroidapiiOSMacWeb $69/mo8.5
    Zendesk Contact Center vs Zoom Contact Center
  6. 6
    8x8 Contact Center AndroidapiiOSMacWeb 8.4
    Zendesk Contact Center vs 8x8 Contact Center
  7. 7
    Google Contact Center AI Platform Free trial AndroidapiiOSWeb 8.3
    Zendesk Contact Center vs Google Contact Center AI Platform
  8. 8
    OpenScape Contact Center Enterprise AndroidapiiOSself-hostedWeb 8.3
    Zendesk Contact Center vs OpenScape Contact Center Enterprise
  9. 9
    Daktela Contact Center Free trial AndroidapiiOSMacWeb €12/mo8.3
    Zendesk Contact Center vs Daktela Contact Center
  10. 10
    GoTo Contact Center AndroidiOSMacWebWin 8.2
    Zendesk Contact Center vs GoTo Contact Center
  11. 11
    MiContact Center Business AndroidapiiOSMacself-hosted 8.2
    Zendesk Contact Center vs MiContact Center Business
  12. 12
    Comm100 Contact Center Free trial AndroidapiiOSMacself-hosted $27/mo8.2
    Zendesk Contact Center vs Comm100 Contact Center
  13. 13
    C-Zentrix Contact Center Free plan AndroidapiiOSself-hostedWeb Free8.2
    Zendesk Contact Center vs C-Zentrix Contact Center
  14. 14
    RingCentral RingCX apiMacWebWin $65/mo8.1
    Zendesk Contact Center vs RingCentral RingCX
  15. 15
    Exotel Contact Center Free trial apiLinuxMacWebWin $70/mo8.1
    Zendesk Contact Center vs Exotel Contact Center
  16. 16
    CallHub Free plan AndroidapiiOSMacWeb $0.05/mo8.1
    Zendesk Contact Center vs CallHub
  17. 17
    Mitel CX apiself-hostedWebWin 8.0
    Zendesk Contact Center vs Mitel CX
  18. 18
    Sytel Contact Center Free trial AndroidapiiOSLinuxMac 7.9
    Zendesk Contact Center vs Sytel Contact Center
  19. 19
    Avaya Experience Platform apiself-hostedWeb $48/mo7.8
    Zendesk Contact Center vs Avaya Experience Platform
  20. 20
    Twilio Flex Free trial apiself-hostedWeb $1/mo7.8
    Zendesk Contact Center vs Twilio Flex

Zendesk Contact Center alternatives compared

#ToolScoreFree planFromRuns on
1Freshcaller8.8Free plan$15/moAndroid, iOS, Web
2Amazon Connect8.7NoAndroid, API, iOS, Web
3Dialpad Support8.6No$8,095/moAndroid, API, Browser, iOS, Mac, Web, Windows
4Genesys Cloud CX8.5No$75/moWeb, Windows, Mac, iOS, Android
5Zoom Contact Center8.5No$69/moAndroid, API, iOS, Mac, Web, Windows
68x8 Contact Center8.4Android, API, iOS, Mac, Web, Windows
7Google Contact Center AI Platform8.3Android, API, iOS, Web
8OpenScape Contact Center Enterprise8.3Android, API, iOS, self-hosted, Web, Windows
9Daktela Contact Center8.3No€12/moAndroid, API, iOS, Mac, Web, Windows
10GoTo Contact Center8.2Android, iOS, Mac, Web, Windows
11MiContact Center Business8.2Android, API, iOS, Mac, self-hosted, Web, Windows
12Comm100 Contact Center8.2No$27/moAndroid, API, iOS, Mac, self-hosted, Web, Windows
13C-Zentrix Contact Center8.2Free planFreeAndroid, API, iOS, self-hosted, Web
14RingCentral RingCX8.1No$65/moAPI, Mac, Web, Windows
15Exotel Contact Center8.1No$70/moAPI, Linux, Mac, Web, Windows
16CallHub8.1Free plan$0.05/moAndroid, API, iOS, Mac, Web, Windows
17Mitel CX8.0API, self-hosted, Web, Windows
18Sytel Contact Center7.9Android, API, iOS, Linux, Mac, self-hosted, Web, Windows
19Avaya Experience Platform7.8No$48/moAPI, self-hosted, Web
20Twilio Flex7.8No$1/moAPI, self-hosted, Web
Make your tool an alternative to Zendesk Contact Center

The sponsored alternative slot on this page is labelled Sponsored.

See the price

Questions about Zendesk Contact Center alternatives

What is the best alternative to Zendesk Contact Center?

Freshcaller, number 1 in call center software with a score of 8.8 out of 10. The others here: Amazon Connect, Dialpad Support, Genesys Cloud CX and 16 more.

What is the best free alternative to Zendesk Contact Center?

Freshcaller is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.