Best Customer Self-Service Software in 2026
Updated
43ranked
0free plans on this page
$24/molowest paid tier
10 Oct 2026last checked
Input list Customer Self-Service Software 18 channels on this page · 36 of 144 spec lines stated by the makers
Ch Tool Free planPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit Spec sheet Score
26 Forethought Solve Free planNoPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 1/8spec lines stated 6.0
27 Hiver Free planYesPaid fromCustomer portalYesEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 2/8spec lines stated 6.0
28 OwlDesk Free planNoPaid fromCustomer portalYesEmbedded widgetGuided workflowsYesAutomated resolutionYesKnowledge sourceshelp centerWorkflow limit 5/8spec lines stated 6.0
29 Salesforce Service Cloud Free planNoPaid fromCustomer portalYesEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 2/8spec lines stated 6.0
30 Sierra Free planNoPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 1/8spec lines stated 6.0
31 Zendesk Guide Free planNoPaid from$55/moCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 2/8spec lines stated 6.0
32 HappyFox Help Desk Free planNoPaid fromCustomer portalYesEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 2/8spec lines stated 5.9
33 TeamSupport Free planNoPaid from$45/moCustomer portalYesEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 3/8spec lines stated 5.9
34 Capacity Free planNoPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 1/8spec lines stated 5.8
35 Dixa Free planNoPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 1/8spec lines stated 5.8
36 Aisera Customer Service Free planPaid fromCustomer portalYesEmbedded widgetYesGuided workflowsYesAutomated resolutionYesKnowledge sourcesWorkflow limit 4/8spec lines stated 5.7
37 Oracle Service Free planPaid fromCustomer portalYesEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 1/8spec lines stated 5.7
38 Pypestream Free planPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 0/8spec lines stated 5.7
39 DoReply Free planNoPaid fromCustomer portalEmbedded widgetYesGuided workflowsYesAutomated resolutionYesKnowledge sourcesWorkflow limit 4/8spec lines stated 5.6
40 Mosaic AI Self-Service Free planPaid fromCustomer portalYesEmbedded widgetGuided workflowsYesAutomated resolutionYesKnowledge sourceshelp centerWorkflow limit 4/8spec lines stated 5.6
41 Helpshift Free planPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 0/8spec lines stated 5.5
42 Kapture Self-Serve Free planNoPaid fromCustomer portalEmbedded widgetGuided workflowsYesAutomated resolutionYesKnowledge sourcesWorkflow limit 3/8spec lines stated 5.5
43 Pega Customer Service Free planPaid fromCustomer portalEmbedded widgetGuided workflowsAutomated resolutionKnowledge sourcesWorkflow limit 0/8spec lines stated 5.3
Compare all 18 in a table
| # | Tool | Score | Free plan | Paid from | Customer portal | Embedded widget |
|---|---|---|---|---|---|---|
| 26 | Forethought Solve | 6.0 | No | |||
| 27 | Hiver | 6.0 | Yes | Yes | ||
| 28 | OwlDesk | 6.0 | No | Yes | ||
| 29 | Salesforce Service Cloud | 6.0 | No | Yes | ||
| 30 | Sierra | 6.0 | No | |||
| 31 | Zendesk Guide | 6.0 | No | 55 /mo | ||
| 32 | HappyFox Help Desk | 5.9 | No | Yes | ||
| 33 | TeamSupport | 5.9 | No | 45 /mo | Yes | |
| 34 | Capacity | 5.8 | No | |||
| 35 | Dixa | 5.8 | No | |||
| 36 | Aisera Customer Service | 5.7 | Yes | Yes | ||
| 37 | Oracle Service | 5.7 | Yes | |||
| 38 | Pypestream | 5.7 | ||||
| 39 | DoReply | 5.6 | No | Yes | ||
| 40 | Mosaic AI Self-Service | 5.6 | Yes | |||
| 41 | Helpshift | 5.5 | ||||
| 42 | Kapture Self-Serve | 5.5 | No | |||
| 43 | Pega Customer Service | 5.3 |
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