Call Center Software

Alternatives to Freshcaller

Freshcaller gives support, sales, IT, and HR teams a cloud contact center with multiple business numbers, an auto attendant, advanced inbound routing, and voicemail transcription. It also includes recordings, post-call transcripts, call-lifecycle details, live dashboards, voice bots, speech-enabled IVR, queue callbacks, and routing based on teams, schedules, or intent. Agents can call inside Freshdesk and turn calls into tickets. Android, iOS, and web apps cover the main platforms. A free plan is available, paid plans start at $15/user/mo billed annually, and every plan uses per-minute charges.

01 Genesys Cloud CX
It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

From $75/mo Free trial Web · Windows · macOS · Linux
9.3 Visit Specs
02 Amazon Connect
It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

Free trial Web · iOS · Android · API
9.2 Visit Specs
03 Agentforce Contact Center
It suits teams that need contact-center tools across web and mobile, alongside workforce management.

From $50/mo Free trial Web · iOS · Android · API
9.2 Visit Specs
04 Dialpad Support
It suits customer support teams that need voice and digital customer interactions, supervision tools, and performance reporting.

From $8,095/mo Free trial Web · Windows · macOS · iOS
9.1 Visit Specs
05 Comm100 Contact Center
Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options.

From $27/mo Free trial Web · Windows · macOS · iOS
9.0 Visit Specs
06 MyOperator
MyOperator suits businesses that need calling, WhatsApp messaging, and AI agents in a shared communication platform.

From ₹500/mo Free trial Web · iOS · Android · API
9.0 Visit Specs
07 GoTo Contact Center
It suits contact center teams handling inbound and outbound calls alongside digital channels.

From $29.95/mo Web · Windows · macOS · iOS
8.9 Visit Specs
08 Nextiva
Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features.

From $15/mo Free trial Web · Windows · macOS · Linux
8.9 Visit Specs
09 Ringover
From $15/mo Free trial Web · Windows · macOS · Linux
8.9 Visit Specs
10 KrispCall
From $12/mo Free plan Web · iOS · Android · Browser extension
8.9 Visit Specs
11 CallHub
CallHub suits campaign and organizing teams that need calling, texting, outreach, or workflow tools.

From $0.05/mo Free plan Web · Windows · macOS · iOS
8.9 Visit Specs
12 Twilio Flex
From $1/mo Free trial Web · API · Self-hosted
8.8 Visit Specs
13 Knowlarity Cloud Contact Center
The service suits businesses that handle inbound or outbound calls and want routing, call monitoring, and CRM connections.

From ₹1,400/mo Free trial Web · iOS · Android · API
8.8 Visit Specs
14 Luware Nimbus
Nimbus suits helpdesks, branch offices, receptions, and contact centers that use Microsoft Teams.

From $85/mo Free trial Web · Windows · iOS · Android
8.8 Visit Specs
15 VICIdial
VICIdial suits contact centers that need inbound and outbound voice alongside email or web chat.

From $400/mo Free plan Open source Web · Linux · iOS · Android
8.8 Visit Specs
16 RingCentral RingCX
RingCX suits contact center teams handling voice and digital customer interactions, with tools for agents, supervisors, outbound campaigns, and workforce management.

From $65/mo Web · Windows · macOS · API
8.7 Visit Specs
17 Avaya Experience Platform
It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

From $48/mo Web · API · Self-hosted
8.7 Visit Specs
18 Google Contact Center AI Platform
It suits organizations routing voice and digital support interactions that need CRM connections, embedded app experiences, or AI-assisted contact-center capabilities.

Free trial Web · iOS · Android · API
8.6 Visit Specs
19 Landis Contact Center
From $75/mo Free trial Web
8.6 Visit Specs
20 Daktela Contact Center
Daktela suits customer-service teams that need multiple communication channels, automation and contact-centre tools.

From €12/mo Free trial Web · Windows · macOS · iOS
8.6 Visit Specs
21 TeleCMI
From $5/mo Free trial Web · Windows · Linux · Android
8.6 Visit Specs
22 Ringflow Contact Center
From $7.99/mo Free trial Web · iOS · Android
8.6 Visit Specs
23 CloudTalk AI Voice Agent
It suits small and mid-sized sales and support teams handling customer calls across languages.

Free trial Web · Windows · macOS · Linux
8.6 Visit Specs
24 Zoom Contact Center
Zoom Contact Center suits teams managing customer interactions across voice and digital channels.

From $69/mo Web · Windows · macOS · iOS
8.5 Visit Specs
25 Mitel CX
Web · Windows · iOS · Android
8.5 Visit Specs
26 Exotel Contact Center
Exotel suits teams handling customer interactions across voice and digital channels that need inbound and outbound calling.

From $70/mo Free trial Web · Windows · macOS · Linux
8.5 Visit Specs
27 Huawei Cloud Customer Engagement Center
From $80/mo Free trial Web · API
8.5 Visit Specs
28 AceCX
From $9.99/mo Free trial iOS · Android
8.5 Visit Specs
29 DialPhone Contact Center
From $65/mo Free trial Web · Windows · macOS · iOS
8.5 Visit Specs
30 UJET
From $65/mo Free trial Web · iOS · Android · API
8.4 Visit Specs

Choosing instead of Freshcaller

An alternative may fit better if you need broader collaboration, self-hosting, a different platform mix, or another starting price. Compare whether you need a dedicated contact center or a general workspace, and check user limits, deployment options, routing style, voicemail tools, and included communications. Freshcaller’s Freshdesk connection, advanced routing, voice features, included monthly minutes on paid tiers, and pay-as-you-go billing provide useful reference points. Also consider whether a free plan, a trial, or a fixed paid entry point better matches your team and call volume.

Choosing instead of Freshcaller

Freshcaller, head to head