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Customer Service QA Software

Alternatives to EdgeTier Coach

The tools Specifiction weighs against EdgeTier Coach, from its list of customer service qa software, each with its plans, platforms and spec score.

  1. 01 Agentforce Contact Center

    It suits teams that need contact-center tools across web and mobile, alongside workforce management.

    From $50/mo Free trial Web · iOS · Android · API
    9.3 Visit Specs
  2. 02 MaestroQA
    From $185/mo Free plan Web · Windows · macOS · API
    9.1 Visit Specs
  3. 03 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  4. 04 Voxjar

    Voxjar suits teams that need structured call reviews and coaching, including organizations using voice interactions.

    From $90/mo Free plan Web · API
    8.3 Visit Specs
  5. 05 Call Optix

    Call Optix suits sales teams, call centers, customer success teams, and small businesses that analyze voice conversations.

    From $149/mo Free trial Web · API
    8.2 Visit Specs
  6. 06 Five9 Interaction Analytics
    From $119/mo Web · API
    8.2 Visit Specs
  7. 07 AmplifAI Quality Assurance

    It suits QA analysts, team leaders, BPO partners, and quality leaders overseeing customer interactions across channels.

    Web · API · Self-hosted
    7.9 Visit Specs
  8. 08 Daisee
    From $99/mo Web
    7.7 Visit Specs
  9. 09 OttoQA

    OttoQA is intended for contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales and customer support.

    From $1.01/mo Free trial Web
    7.7 Visit Specs
  10. 10 QEval

    QEval suits contact centers that want to score human and AI interactions on the same scorecard.

    Web · API
    7.6 Visit Specs
  11. 11 Surveypal
    Free trial Web · API
    7.6 Visit Specs
  12. 12 Sprinklr Service
    Web · API
    7.5 Visit Specs
  13. 13 Cresta

    Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

    Web · API
    7.4 Visit Specs
  14. 14 SQM CX Quality
    Free trial Web · API · Self-hosted
    7.4 Visit Specs
  15. 15 Xdroid Customer Interaction Intelligence Platform

    Xdroid suits contact centers seeking analysis across voice and digital channels, with live assistance or post-call review.

    Web · API · Self-hosted
    7.4 Visit Specs
  16. 16 Belter
    From $19/mo Free plan Web
    7.3 Visit Specs
  17. 17 CallFinder
    Web
    7.3 Visit Specs
  18. 18 Scorebuddy Conversation Analytics

    It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

    Free trial Web · API
    7.3 Visit Specs
  19. 19 Dixa
    From €89/mo API
    7.2 Visit Specs
  20. 20 Ender Turing Quality Management
    From $39/mo Free plan Web
    7.2 Visit Specs
  21. 21 IrisAgent AutoQA
    From $500/mo Free plan Web
    7.2 Visit Specs
  22. 22 MaxContact Auto QA

    It suits contact centre teams seeking automated quality monitoring, compliance checks, and coaching signals across calls, chats, and email.

    Web · API
    7.2 Visit Specs
  23. 23 Oryx QA

    Oryx QA suits contact centers seeking automated call scoring, compliance monitoring, sentiment analysis, and agent coaching insights.

    Free trial Web
    7.2 Visit Specs
  24. 24 TouchPoint One Quality Management
    From $29.23/mo Web · API
    7.2 Visit Specs
  25. 25 Observe.AI Real-Time Agent Assist
    API
    7.0 Visit Specs
  26. 26 Puzzel AI
    Web
    7.0 Visit Specs
  27. 27 CallMiner Analyze
    Web
    6.9 Visit Specs
  28. 28 BlueTweak Customer Service Quality Assurance
    From €65/mo Web
    6.7 Visit Specs
  29. 29 Expertflow Quality Management
    From $42/mo Web
    6.7 Visit Specs
  30. 30 Genesys Cloud Quality Management
    From $75/mo Web
    6.7 Visit Specs

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