AI Customer Service Agents
Alternatives to Stept
The tools Specifiction weighs against Stept, from its list of ai customer service agents, each with its plans, platforms and spec score.
- 01
Voiceflow Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients.
From $81/mo Free plan Web · iOS · Android · API8.7 Visit Specs - 02 Intercom
Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.
From $0.99/mo Free trial Web · iOS · Android8.6 Visit Specs - 03 Capacity
Capacity suits mid-market and enterprise contact centers with roughly 50 to 500 or more agents.
Web · iOS · Android · API8.5 Visit Specs - 04
Enjo AI Support Agent It suits small support teams, support leaders managing AI at scale, and regulated organizations needing listed security and deployment controls.
From $95/mo Free plan Web · Self-hosted8.3 Visit Specs - 05
Kore.ai It suits large organizations building AI agents for workflows that cross teams, tools, and systems.
Free trial Web · API · Self-hosted8.3 Visit Specs - 06
Gorgias Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.
Free trial Web · iOS · Android · API8.2 Visit Specs - 07
Klaviyo Klaviyo suits organizations managing customer outreach across multiple marketing channels, and developers building related integrations.
Free plan Web8.2 Visit Specs - 08 Webex App Free plan Web · Windows · macOS · iOS8.2 Visit Specs
- 09
Yellow.ai Free plan Web · iOS · Android · API8.2 Visit Specs - 10
Ema Customer Support AI Employee Web · API · Self-hosted8.1 Visit Specs - 11 Activechat Web · API · Self-hosted8.0 Visit Specs
- 12 Ada
Ada suits organizations seeking AI customer service agents across voice, messaging, and email, particularly those connecting agents to enterprise systems.
Web · iOS · Android · API8.0 Visit Specs - 13 OpenServe
It suits businesses that want documentation-based customer support with source citations and a customizable website widget.
From $600/mo Free plan Web · Self-hosted8.0 Visit Specs - 14
ChatterMate From $19/mo Free plan Web7.8 Visit Specs - 15 Cognigy
Cognigy.AI suits enterprise contact centers building and coordinating customer-service agents across channels.
Web · API · Self-hosted7.8 Visit Specs - 16
Kustomer Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.
Web · iOS · Android · API7.8 Visit Specs - 17
Osewa From $59/mo Free trial Web · iOS · Android · API7.8 Visit Specs - 18
Pega Customer Service Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.
Free trial Web · iOS · Android · API7.8 Visit Specs - 19 REP AI From $49/mo Free trial Web7.8 Visit Specs
- 20
ASAPP CXP Web · iOS · Android · API7.7 Visit Specs - 21
boost.ai boost.ai is presented for enterprises in financial services, insurance, telecommunications, and the public sector.
Web · API7.7 Visit Specs - 22
Custora From $499/mo Free trial Web7.7 Visit Specs - 23
Genesys Cloud Agentic Virtual Agent It suits organizations seeking automated customer workflows across voice and digital channels, with human escalation when needed.
From $6.25/mo Web · API7.7 Visit Specs - 24
Gladly Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.
Web · API7.6 Visit Specs - 25
Inbenta Free trial Web · API7.6 Visit Specs - 26
AgentDesk AgentDesk suits support teams needing AI-assisted service with human handoff and tracked tickets.
Web · API · Self-hosted7.5 Visit Specs - 27
Mavenoid Web · iOS · Android · API7.5 Visit Specs - 28
Forethought Solve Web · API7.4 Visit Specs - 29 Helpbase Web7.4 Visit Specs
- 30 LivePerson Conversational Cloud
It suits organizations managing customer conversations across many messaging and voice channels, with options for automation, agent assistance, and analytics.
Web7.4 Visit Specs