Alternatives to ManageEngine SupportCenter Plus

It suits teams that need multichannel ticket handling, SLA workflows, customer self-service, or ticket-time billing through connected Odoo apps.

Vtiger Help Desk suits support teams that need case handling, SLA management, and team collaboration tools.

Desk365

Desk365 suits small teams or individuals needing a helpdesk across customer support and IT; the Free plan is described as suitable for solopreneurs or personal projects.

Freshdesk

Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

Znuny

Znuny suits service teams that need configurable ticket workflows across customer support and IT.

Jitbit Helpdesk suits internal IT and customer support teams that need to track requests across email, chat, and portal channels.

Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

Help Scout

Help Scout suits customer support teams that want several customer channels in one shared Inbox alongside a help center.

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

Comm100 suits companies supporting customers through multiple channels and agents who need chat, ticketing or voice options.

Deskero

Deskero suits support teams needing shared inbox, portal, automation, SLA, and API features.

Deskpro

Deskpro suits support, IT, HR, and operations teams needing shared channels, automation, self-service, and reporting.

LiveAgent

LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.

Whelp

Whelp describes its plans for teams ranging from startups and small businesses to medium and large teams or enterprises.

FreeScout

It suits organizations seeking a self-hosted customer support workspace with shared conversations and no listed caps on agents, tickets, or mailboxes.

Re:amaze

Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

It suits customer service teams combining support tickets, live chat, knowledge resources, and feedback collection.

Vision Helpdesk suits businesses handling support across multiple channels, and organizations managing IT service work.

Gorgias

Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.