Alternatives to Adobe CX Enterprise

Qualtrics

The free account suits an individual needing a small survey allowance.

CustomerSure

CustomerSure suits regulated, service-driven organisations, including financial services, housing, healthcare and utilities.

Happ suits organisations of different sizes that need multichannel customer feedback collection, analysis, reporting, and closed-loop workflows.

Chattermill

Chattermill is intended for enterprise CX, insights, product, and customer-support teams that need to analyze feedback across multiple channels.

Orchetta

Orchetta suits people at work who need to connect customer evidence, planned work, and journey outcomes.

Cemantica

Cemantica suits organizations managing customer experience across sectors such as financial services, retail, healthcare, hospitality, professional services and technology.

CrossCX

CrossCX is intended for companies with structured customer service departments or contact centers, including quality, customer experience and operations teams.

omniXM is aimed at distributed operators and leaders in global experience, regional operations, locations, and marketing and growth.

UXPressia

UXPressia suits CX and UX practitioners, consultants, analysts, project managers, researchers, and HR professionals who work with customer experience assets.

It suits organizations that want to collect customer feedback across channels, track journey metrics, and connect insights to follow-up workflows.

Hello Customer

Hello Customer suits CX, operations, and leadership teams in retail, banking, insurance, or telecom that need to collect feedback and direct follow-up.

Wonderflow

It is designed for enterprise organizations and teams in product, consumer insights, marketing, eCommerce, customer care, and CX.

Wootric suits customer success, CX, product, HR, executive, and support teams that collect feedback and route it into follow-up workflows.

Medallia suits enterprises managing customer or employee experience, contact center, or market research programs.

QuestionPro suits individuals and teams that need to create surveys and review response analytics.

The platform suits organizations managing patient, customer, and employee experience programs.