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Customer Journey Analytics Software

Alternatives to Fullstory

Fullstory maps behavior across websites, web apps, and mobile apps through session replay, heatmaps, watched elements, tabbed browsing, developer tools, journey maps, funnels, cohorts, and sentiment signals. Fullcapture keeps web and mobile behavior in one stream, while mobile replay supports iOS, Android, Flutter, React Native, and Cordova/Capacitor. Integrations, an open API, custom event inputs, and masking or exclusion controls round out its platform.

  1. 01 Contentsquare
    Free plan Web · iOS · Android · API
    9.4 Visit Specs
  2. 02 Genesys Cloud CX

    It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

    From $75/mo Free trial Web · Windows · macOS · Linux
    9.0 Visit Specs
  3. 03 Adobe Customer Journey Analytics

    Adobe describes it for enterprise teams aligning marketing, product, and analytics around cross-channel customer data.

    Free trial Web · Windows · macOS · API
    8.8 Visit Specs
  4. 04 Qualtrics

    The free account suits an individual needing a small survey allowance.

    From $420/mo Free plan API
    8.5 Visit Specs
  5. 05 Semrush
    From $10/mo Free plan API
    8.4 Visit Specs
  6. 06 Zendesk Guide
    From $19/mo Free trial Web · Windows · macOS · iOS
    8.4 Visit Specs
  7. 07 Quantum Metric

    The pricing page describes plans for enterprises using the platform across multiple digital properties, teams, and use cases.

    From $2,083.33/mo Web · iOS · Android · API
    8.3 Visit Specs
  8. 08 Teradata VantageCloud

    Teradata Cloud is aimed at large enterprises, including organizations in financial services, healthcare, life sciences, manufacturing, telecommunications, and transportation.

    Free plan Web · Linux · API · Self-hosted
    8.0 Visit Specs
  9. 09 AuriQ CJ Path

    CJ Path suits marketing and analytics teams examining cross-channel journeys, audience behavior, and conversion patterns.

    Free plan Web
    7.9 Visit Specs
  10. 10 Journey Insight by Alterian

    Journey Insight is aimed at mid-market and enterprise teams seeking customer, competitor, and market insights.

    From $249/mo Free plan Web
    7.9 Visit Specs
  11. 11 CSG Xponent
    API
    7.8 Visit Specs
  12. 12 cxomni
    From €2,000/mo Web
    7.7 Visit Specs
  13. 13 JourneyTrack

    JourneyTrack is aimed at enterprises and complex organizations coordinating customer experience decisions across teams.

    From $3/mo Free plan Web
    7.7 Visit Specs
  14. 14 CallMiner Eureka

    Eureka is presented for organizations in sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.

    Web · API
    7.6 Visit Specs
  15. 15 Dataroid

    Dataroid is aimed at enterprise and financial-institution teams working in marketing, customer experience, product, and technology.

    Web · iOS · Android · API
    7.6 Visit Specs
  16. 16 Glassbox

    Glassbox suits production operations, marketing or business, and product teams analyzing web and mobile customer experiences.

    Web · iOS · Android · API
    7.6 Visit Specs
  17. 17 Joulica Customer Journey Analytics
    Free trial Web · API
    7.6 Visit Specs
  18. 18 Journey Analytics

    Journey Analytics is aimed at sole proprietors, small and medium business owners, and executives responsible for business functions in larger organizations.

    Free trial Web · API
    7.6 Visit Specs
  19. 19 Clayfin Channel Analytics
    7.5 Visit Specs
  20. 20 Deep Stream Data

    It is aimed at enterprise marketing or strategy teams and brands needing omnichannel journey intelligence.

    Web · API
    7.5 Visit Specs
  21. 21 Engage Hub Journey Analytics & Insights
    Web · API
    7.5 Visit Specs
  22. 22 Sprinklr Service
    Web · API
    7.5 Visit Specs
  23. 23 CXMEngine
    Web
    7.3 Visit Specs
  24. 24 Medallia

    Medallia suits enterprises managing customer or employee experience, contact center, or market research programs.

    Web · iOS · Android · API
    7.2 Visit Specs
  25. 25 SAS Customer Intelligence 360

    It is intended for marketers, campaign developers, digital marketers, and customer-experience professionals.

    Web · iOS · Android · API
    7.2 Visit Specs
  26. 26 Traceflow

    Traceflow is aimed at sales, marketing, e-commerce, and SaaS teams needing cross-channel journey views.

    Free plan Web · API
    7.2 Visit Specs
  27. 27 FoxMetrics
    Web · API
    7.1 Visit Specs
  28. 28 Weberlo Customer Journey Analytics
    From $39/mo Web · API
    7.1 Visit Specs
  29. 29 NiCE Customer Journey Analytics
    7.0 Visit Specs
  30. 30 Temenos Journey Analytics
    Web · API
    6.9 Visit Specs

Choosing instead of Fullstory

An alternative may suit you when you need a stated paid price, a different session allowance, broader experimentation, app-focused analysis, or a permanently free service. Compare each product's web, mobile, API, extension, or self-hosted coverage with your deployment. Check replay and heatmap limits, retention periods, testing and engagement tools, privacy controls, integrations, and whether its analytics answer the questions your team asks. Also consider how a product's free tier behaves when usage grows.

Fullstory, head to head