Alternatives to iSupport Service Desk

GLPI

GLPI suits organizations that need ticketing, service workflows, and IT asset tracking.

Freshservice

It suits IT teams handling service desk, asset and IT operations work.

Giva ChangeManager

Giva describes the product for organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails.

FreeITSM

It suits IT professionals operating a service desk who can self-host software on Linux or Windows.

InvGate Service Desk

It suits organizations coordinating service requests across IT and departments such as Facilities.

ManageEngine ServiceDesk Plus

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

iTop suits organizations seeking an ITSM platform with service requests, a CMDB, and configurable workflows.

SysAid

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

TOPdesk

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

Znuny

Znuny suits service teams that need configurable ticket workflows across customer support and IT.

HaloITSM

HaloITSM may suit organizations managing IT service work alongside requests from HR, Facilities, Finance or Legal.

This product suits IT teams that need to discover and track assets, licenses, costs, and related workflows.

SolarWinds Service Desk

Service Desk suits teams managing IT incidents, assets, configuration records, and changes in a cloud platform.

IFS Enterprise Service Management

IFS ESM is intended for businesses that manufacture, service, and manage complex assets.

It is presented for small IT teams and larger rollouts needing self-hosting, managed cloud, or commercial private-source licensing.

EasyVista Service Manager

It is positioned for enterprise-scale IT service operations, including organizations in manufacturing, education, public sector, financial services, and healthcare.

It suits organizations needing ticket queues, customer portals, service management automation, and corporate security workflows.

ChangeGate

It is aimed at teams handling frequent, scrutinized changes, including multi-site operations and regulated or customer-controlled environments.