Best Web Help Desk Alternatives in 2026
Updated
20 tools from IT SLA management software ranked against Web Help Desk on the same published basis.
- 1Web Help Desk vs Desk365
- 2Web Help Desk vs KIX
- 3Web Help Desk vs GLPI
- 4Web Help Desk vs Jitbit Helpdesk
- 5Web Help Desk vs Matrix42 FastViewer
- 6Web Help Desk vs Effigate
- 7Web Help Desk vs Chronodesk
- 8Web Help Desk vs Freshservice
- 9Web Help Desk vs iTop
- 10Web Help Desk vs SlaMetric
- 11Web Help Desk vs Alloy Navigator
- 12Web Help Desk vs SmartSuite Enterprise Service Desk
- 14Web Help Desk vs FreeITSM
- 15Web Help Desk vs InvGate Service Desk
- 16Web Help Desk vs QueueDesk
- 17Web Help Desk vs SolarWinds Service Desk
- 18Web Help Desk vs TOPdesk
- 19Web Help Desk vs Vivantio
- 20Web Help Desk vs Xurrent Service Level Management
- 21Web Help Desk vs Easy8 HelpDesk
Web Help Desk alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.7 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | KIX | 7.7 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | GLPI | 7.6 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 4 | Jitbit Helpdesk | 7.6 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 5 | Matrix42 FastViewer | 7.6 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 6 | Effigate | 7.2 | No | $79/mo | API, Linux, Mac, Web, Windows |
| 7 | Chronodesk | 7.1 | No | $15/mo | Android, iOS, Web |
| 8 | Freshservice | 7.1 | No | $19/mo | Android, API, iOS, Web |
| 9 | iTop | 7.1 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 10 | SlaMetric | 7.1 | Free plan | Free | Web |
| 11 | Alloy Navigator | 7.0 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 12 | SmartSuite Enterprise Service Desk | 7.0 | No | $15/mo | Android, API, iOS, Web |
| 14 | FreeITSM | 6.9 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 15 | InvGate Service Desk | 6.9 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 16 | QueueDesk | 6.9 | Free plan | $79/mo | Web |
| 17 | SolarWinds Service Desk | 6.9 | No | $39/mo | Android, API, iOS, Web |
| 18 | TOPdesk | 6.9 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 19 | Vivantio | 6.9 | No | $49/mo | API, self-hosted, Web |
| 20 | Xurrent Service Level Management | 6.9 | No | — | Android, API, iOS, Web |
| 21 | Easy8 HelpDesk | 6.8 | No | — | self-hosted, Web |
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Questions about Web Help Desk alternatives
What is the best alternative to Web Help Desk?
Desk365, number 1 in IT SLA management software with a score of 7.7 out of 10. The others here: KIX, GLPI, Jitbit Helpdesk and 16 more.
What is the best free alternative to Web Help Desk?
Desk365 is the best-ranked alternative with a free plan. 6 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.