Alternatives to Spiceworks Cloud Help Desk

Desk365

Desk365 suits small teams or individuals needing a helpdesk across customer support and IT; the Free plan is described as suitable for solopreneurs or personal projects.

Freshservice

It suits IT teams handling service desk, asset and IT operations work.

GLPI

GLPI suits organizations that need ticketing, service workflows, and IT asset tracking.

HaloITSM

It suits IT teams managing service requests, incidents, changes, assets, and reporting.

KIX

KIX suits teams handling IT or enterprise service workflows, customer support, or field service.

Lansweeper suits organizations that need to discover and inventory assets across IT, operational technology, cloud, and virtual environments.

InvGate Service Desk

It suits organizations coordinating service requests across IT and departments such as Facilities.

Jitbit Helpdesk suits internal IT and customer support teams that need to track requests across email, chat, and portal channels.

ManageEngine ServiceDesk Plus

It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

NinjaOne is aimed at IT teams and managed service providers responsible for managing, protecting, and monitoring endpoints.

iTop suits organizations seeking an ITSM platform with service requests, a CMDB, and configurable workflows.

Alemba Service Manager

ASM suits large and mid-sized organizations with mature, governed service operations, particularly in the public sector and regulated industries.

Genuity Helpdesk

It is positioned for lean IT teams and described as adaptable for teams of 5 to 500 people.

SysAid

SysAid suits IT teams needing service management, asset oversight, automation, integrations, and mobile incident handling.

TOPdesk

TOPdesk suits service departments in IT, Facility Management, and HR that need ticket handling and self-service.

UniDesk is aimed at internal IT teams and managed service providers handling support for multiple client companies.

It suits service teams across IT and other departments that need ticketing, workflow automation, asset management, and a self-service portal.

Zammad suits customer service, IT support, and operations teams that need to manage requests across channels.

Znuny

It suits service teams seeking configurable ticket management with self-hosted or hosted deployment.

osTicket

osTicket suits teams that need to route support inquiries from email, web forms or API and want to host the system themselves.